La Torcia Brick Oven Pizza - Abilene — Restaurant in Abilene

I live out of town and it was my son's birthday and he wanted brick oven pizza. First of all I was trying to call the establishment because I had specific orders to add an additional side of Peta bread to the spinach dip but I kept getting a message that they were not receiving phone calls. Then I tried to place an online order and it got to the point to where it was requiring me to set up an account on their website so I did that but then it would not let me get past the submit button after I filled everything in. So I was required to download the app that I did not want to download. I placed an order and sent my friend to go pick it up. I ordered a large Double Trouble pepperoni pizza. I did not make any changes to the way that this pizza came Or was supposed to come which was regular pepperonis. It did not describe that it would come with cupped small pepperonis which tastes different from regular pepperonis. So imagine my surprise when these pizzas get home and there's cupped pepperoni's on this this pizza. It also did not have the shredded cheese spread out throughout the top of the pizza it was only in 2 places. I have attached screenshots of the pizza picture from the website and what it looks like and the other picture of the Double Trouble pizza that I received they look nothing alike not the same amount of cheese not the same type of pepperoni not the green basil type stuff that was supposed to be on the top. My son tasted it and said it was disgusting. But my other pizza I order came with regular pepperoni. The spinach dip that we ordered barely covered a little bit of the container. I will never order from here again I should have listened and gone by the previous reviews I was reading on how bad the food in the service was at the establishment. I can't even call them to speak to the manager about the problem because the phone number that is listed on the internet tells me that they are not accepting phone calls...

I've only been here twice the first time was pretty good experience the food was good the service was good and it was a good atmosphere to be at. The second time was nowhere near as good the server got to order wrong and then disappeared our food set up waiting to be picked up while the cook called it out three times. I actually had to get up and walk up to the kitchen and asked what was going on the manager ended up walking out with my food and bring it to my table. I noticed that our food was wrong it was supposed to be a half pound of boneless chicken wings and instead it was just five of what they call Jumbo wings not very jumbo. We were also missing a half order of the pizza sticks wish for not very impressive either once we finally got them. The manager is the reason that I'm giving a three-star because he did the best he could to make up for all the mistakes he did comp the pizza sticks and gave us a discount and took off one of the chicken wings his efforts were truly...

Everytime we come to Abliene we look forward to eating at the "Brick Oven". My husband ordered two appetizers. We always get the jalapeño, pepperoni cheese stuffed ones. We also got the chicken bites this time. Along with two 10' pizzas. The manager waited on him. We received no jalapeño pepperoni cheese stuffed. Also a personal pizza & a 10' pizza. We were traveling back to Robert Lee with our food. He noticed the order was wrong. Forget the size of the pepperoni pizzia. He went back in. Told the manager they forgot the appetizer. He had the receipt in his hand. He had to wait for Tha to be half way cooked. I can't BELIEVE the manager still overlooked their mistake still charged him for it. I am sorry. A good manager would have said: Our Bad Man That's ON THE House. He Knew Our Other Food Was Getting Cold. BRICK OVEN YA'LL LOST A FAITHFUL CUSTOMER ON TUESDAY. WE WE HAVE TOLD ALOT OF FRIENDS HOW GREAT YOUR FOOD WAS. NOT ANYMORE. WE WILL NOT RETURN. ABLIENE HAS ALOT OF GREAT...