Braum's Ice Cream & Dairy Store — Restaurant in Ada

EXTREMELY SLOW! I went inside the restaurant at 9:40 p.m. One person was ahead of me, and had already ordered. Different employees walked by, one in groceries, the other working behind the counter. After about 10 minutes of waiting, the clerk took my order, and then motioned for me to move to the other side of the counter to pay. No one was working behind the counter, so after an additional 10 minutes, and me complaining and asking where was my Chocolate shake, a "manager" made the medium chocolate shake that I ordered. I left the building at 10 p.m. You know, there is a McDonald's right next door, that is very busy, and I'm certain that no one waits 20 minutes to get one drink. This has happened to me at this Braums in the past. Don't waste your time going here. When you complain to Corporate about the poor service,...

Let me start by saying I like Braum's in general. They have tasty food and some good deals on certain grocery items. We shop at the N Country Club store frequently.

Having said that, this store is ALWAYS filthy. I've seen public restrooms cleaner than this store. Every time I place an order I second guess myself for eating there as I look into the kitchen. The floor always has trash and food scattered about. The condiment station usually has dried ketchup and soda all over it and it's usually littered with trash as well. Seriously...it's disgustingly dirty.

I've decided I'm going to start driving a little further and try the other store because this store is just a mess. I sometimes feel like I should wipe my feet before I leave the store to go outside. ...

We have not ordered food at this location in sometime as the food quality was poor and inconsistent in the past. We decided to give them another chance.

I placed a to go order inside the store since it was for multiple items. 3 out of 4 burgers were made incorrectly. 1 double cheese no pickles had pickles, 1 double cheeseburger no onions had onions and 1 cheeseburger mustard had mayonnaise.

I verified all items were there while in store but it was too crowded for me to take out each burger to inspect. It was not worth the time or drive back to return. It took 30 minutes to receive the first order. We just won't go back. I am pretty easy going and realize mistakes are made, but to consistently make more mistakes than correct orders is...