Dunkin' — Restaurant in Addison Township

I came through the drive thru on my way to work to grab a croissant sandwich before work with hash brown’s. My sandwich bwas over cooked … burnt brown my hash browns were undercooked and mushy. Broke off in my hands. I called the store when I left to tell them. I was told they could remake it, biy I had no time to go back as I would be late for work. They told me to reach to come back early the next day to speak to a manager. However, I love 25 likes away and only stop by in the afternoon for work. So I called the other day the girl told me she couldn’t remake my food if I didn’t have a receipt. I explained to her my experience and she told me she would not remake my order. I had pictures. She still refused. I asked her for her name and the manager name she said she could not give it to me. The food here is always undercooked. This may not be the case for everyone but it has been my experience at this location. Thank...

I've been here a few times now. I always go inside so I can't say anything about the drive thru, but the service inside has been great every time. It's a newer Dunkin Donuts so the inside looks really nice. It's always very clean and I'm in and out within a couple minutes, even when it's busy. Their donuts and muffins are very fresh. The only thing is that if you're going south on Rt 53 toward Irving, trying to get into the lot can be a pain because of the median. You have to make a u-turn (yes, it's legal there). Other than that the location is very convenient and I've had a great...

Incredibly rude. I pulled up to the drive thru and asked for a moment to check out the menu - I had never been to Dunkin donuts before. They didn't give me 30 seconds before asking if I was ready multiple times. It's not like I was taking a long time. What took me longer, is when they purposely made the menu screen blink on/off.

I have industry experience, so I have zero tolerance for rudeness.

I hope every time yall sit on the toilet it's ice-cold, and you run out of...