The Reef — Restaurant in Aguadilla

We ate here last year as a big group and had an excellent experience. I was so looking forward to enjoying another fantastic poke bowl, yet the lack of attentive service tonight ruined the whole evening. I have worked as a waitress and bartender for many years and I was floored by the lack of even the basic of service provided tonight. There were three servers for about 12 tables which should be plenty. They were steady, but not slammed… clearly since the servers were constantly hanging out behind the bar chatting, eating and scrolling on their phones. During the over 2 Hours we were there, we had to ask to get served a second beer, they never brought the bottle of water one of us asked for and when we were clearly done and we had refused the offer of dessert, the server went behind the bar and was scrolling on her phone AGAIN. So we had to ask for our check. I hate writing negative reviews, but if I was the owner of Reef I would want to know that the poor service is going to cost you business, not to mention better tips for your servers. I’m here for four more weeks, but will not be coming back to Reef no matter how delicious the poke bowls are. Good food cannot overcome bad and...

We went here early on a weekday evening and were really disappointed with our experience. The kale burger I had was good, but even though we were there when it was slow, our waitress was horrible. She seemed sweet, but oblivious. After we finished our first drinks, for instance, we could see her making herself comfortable on a barstool, it not occurring to her to check on her one and only table - us. She had several opportunities, not only to come out to see us, but simply glance out the window at our table. By the time we got our second drinks, we'd finished our meal, but the empty plates were just left there on our table (though taking them wouldn't have even meant an extra trip). Maybe if we lived in the area we'd go back and see if it was a fluke as most of the reviews did not reflect our experience. With limited time on the island, and so many good restaurants, we hated that we wasted a single beautiful evening being frustrated...

We came to this place with family that live in Isabela. The exterior is bright and welcoming. We were a party of 8 and were seated inside on a long table. We had a variety of appetizers, ceviche, fish tartar, hamburgers and whole fried fish, all made from red snapper (Chillo, catch of the day), and tuna croquettes. Everything was exceptionally delicious and very well presented. Service was quick and excellent as well. We had the luck of meeting Juan, the owner and chef. An import from Venezuela, he has made Isabela his home along with his wife and two children. This restaurant is a must if you visit the island's Northwest region and want to partake of a unique dining experience. The only reason I am not giving the restaurant five stars is because of bad acoustics that proved to be a challenge if you want to have a...