Marco's Pizza — Restaurant in Alabama

So I’ve been going to this Marco’s for 7 years. Customer service was great. Even if there were issues, they were resolved quickly. Well, I guess they may be under new management. I ordered a pizza on a Saturday night. It had the incorrect ingredients and has so much cheese on the pizza the bottom of the entire box was covered with grease. So much so it started to drip from my hand when I was carrying it. UNREAL! But wanted to resolve the issue I called the next day to see if I could get a replacement pizza. The young lady I spoke with told me she had to get the General Managers permission to redo I pizza. First time I’ve ever heard that from a pizza place, but she doesn’t control the policies so I didn’t argue with her. She gathered my contact info and told me she’d give it to the GM the next day. I didn’t hear anything so I called back. Then I spoke with another lady that said the GM wasn’t there. She had an attitude and told me that I need to call the GM during his work ours. Again, I politely took that and asked when he was in the office. I called again the next day, Tuesday, for the GM. Spoke with a gentleman who apologized and told me the GM stepped out. He asked for my info again. I let him know I did that twice already. The gentleman informed me that the other ladies might now have been telling the truth. Upset I said ok, I’ll call again tomorrow. I called today, Wednesday, and he was off. Now I’m upset. This is ridiculous for a simple pizza that I paid for, still have in my fridge just in case they needed proof, and was not what I ordered. Terrible service, will...

Resolved by Marcus!! Moments after this review! Thank you for your amazing response.

Customer service at ITS WORST I go into this location to see if I can just have the order that I did not receive last night re-order and just picked up tonight. The lady approaches me I pacifically let her know what I want to do for some reason she’s not following me along, I say to her no ma’am that’s not what I want to do, the phone rings she answers the phone and which she should’ve put that Customer on hold to finish the customer she has as they treated me last night when I called and was placed on hold twice after I did not receive an order place after 1 1/2 she carries on a conversation goes so far as to getting pan and paper to write information down. Finishes the phone call up , walks away doesn’t say anything to go get a pizza box boxes of pizza up, then turns around and continue making dough never saying to me, please give me a minute nothing just goes back to what she was doing before I walked in. I was of course outrage and disappointed. In the kind of treatment I received last night and then again today not to mention Marco‘s pizza still has a pending charge for an order that we never received, this is the worst customer service I’ve ever received in my lifetime. I have called corporate office and left a message. I have called the location...

When I first moved to Mobile, this pizza place was amazing in every way. Now, not so much. My last three delivery orders were substandard. I keep thinking they are going to get back on track to that amazing delivery and high quality pizza, but its just not happening. My most recent order was the absolute worst, and last straw, so now I'm done with this pizza place. Had guests in town, and ordered three different kind of pizzas. Showed up cold, with a delivery driver with zero personality, and basically grumpy old man. The thin cheese, and the all meat pizza were so over cooked, they were like a dry 3 day old pizza. Not pie cut, but square, which i just don't get the reason for. The third pizza, hand tossed, was pie cut, kind of edible, but still cold. I dont know what happened to this establishment, but now its the most disgusting pizza I've ever eaten. I'm so turned off by this last train wreck, that I will not be eating any pizza whatsoever, for a long while. Eating over done cardboard cold pizza has done a number on me. Absolutely ridiculous. Manager should be ashamed by letting crap like that...