I LOVE NYC INC — Restaurant in Alafaya

The pizza itself was delicious, however, I bit into a slice of my white pizza with chicken and hit bone. My front tooth was chipped. This alone was awful, but the customer service I [did not] receive was horrid. The owner of this establishment, Hulio, debated me about whether or not the bone even existed and proceeded to be argumentative about whether he would even be willing to give me a discounted pizza in the future, let alone replace the defective one. After 15 minutes of him speaking over me and expressing his thoughts on my honesty about the defective pizza he agreed to replace it if I was willing to drive back out to the restaurant and pick it up. After I explained to him more thoroughly how I was not going to go back out to the restaurant to get dinner again and he needed to fix this he agreed to have a pizza delivered if I was willing to give him back all uneaten portions of the defective pizza. For what reason, I have no idea, but I agreed to that as I want nothing to do with this white chicken pizza after having my tooth permanently damaged by it. I like the pizza but I am horrified by the way the owner of this place treats customers and I will never give him another dime...

While I think their pizza is delicious, I was given horrible service the time I went and called. I tried to go on a Sunday where the websites and brochure said they open at 12:00 pm. We arrived at 12:15 and the restaurant was closed. We called and got no answer. I finally got a hold of someone the next day and the women tried to argue with me that on Sunday they open at 2, not noon. We argued TWO different days about the hours. I finally got to eat there yesterday and the women was extremely rude to my group of 6. My friend ordered 2 slices of cheese pizza and the women did not want to make a cheese pie for just two slices (even though more people in my group were ordering cheese). In addition to that, we were a larger group and any time we got loud, someone working there would turn up the volume on the TV and radio, causing us to talk over the music and TV. The slice sizes were inconsistent. I ordered two slices of pepperoni and it was equivalent to 4 slices. While my friend ordered two slices of cheese and they weren't even close to the size mine was. Overall, the food is good but I don't know if I would rather have good quality service over pizza. I can get...

This was the worse experience that I have ever had at any restaurant. My coworkers were ranting about how good this place was so I was eager to try it! However, from the moment I walked into the door, the experience started to go downhill. The woman on register was extremely rude and REFUSED to make my pizza because she didn't want to make an entire pie for me to order two slices. Don't sell pizza by the slice if you are going to refuse it to customer! My garlic knots were burnt so badly that they were black on the bottom and CRUNCHY! Every time my group started talking they would turn the TV up, and then at some point they turned the radio on and kept turning that up as well! The hours are very inconsistent! the brochure says 12 but they don't open at 12. The slice size is SO inconsistent! My friend got 2 slices and they gave her 2 slices the size of half a pizza! When I order two sizes thinking I would get the same amount but no, I got my two sizes that were smaller then a quarter of the pizza! I will never be visiting here...