Oscar's Grill — Restaurant in Alameda

I came in about 8:05, and they seemed understaffed, or maybe they were busy with the morning rush. (Had about 7 customers sitting around, possibly waiting for their orders). I stood at the unmanned cash register for a few minutes, with no attention, or anyone saying "be with you soon". I don't know if any if them even know I'm there. But I wait patiently anyway, figuring they'd get to me when they aren't busy. Finally, a smiling guy shuffles up, and takes my order. I order a breakfast burrito and an orange juice. I sat down for about 5 minutes or so, then the burrito arrived, but no drink. I had to tell them they didn't complete my order, which really isn't my job as a customer. The guy who gave me the burrito didn't even know I needed my drink still. (Poor communication + follow-thru, which is a staff fumble) So then I start eating my burrito without my drink, waiting for smiley-guy to squeeze the oranges. The burrito is just barely luke-warm. Not even steaming at all. Pretty lame, almost repulsive. Then smiley puts my orange juice on the counter, but didn't even say "here's your drink", or anything at all. Just sets it up there silently, like it's my job to watch him, and see when he's done making the late drink. The organization here is poor, and a professional sense of customer service is lacking. Luke-warm experience, just like the burrito. I won't come back for more of this crap. They probably only stay in business, because they are the only cafe in this business park. Complacent, with...

Some of the best food I’ve ever had anywhere. Green chicken enchilada soup cannot be overrated. Grilled fish tacos are literally the best anywhere in North America and I’ve made a point of trying them anywhere I go. Fresh lunch specials every day usually up to three choices. Oscar is the best guy you’ll ever meet. Plus his brother Rudy is awesome. Nicest people. Take the time to say hello. Also, reading other reviews: be a tiny bit patient. Take a buzzer, find a chair and just wait a little bit for your food. It will be so worth it. Oh, breakfast burrito—delicious, and the California Burrito is a giant splurge for lunch. You won’t...

Abysmal service.

Story time:

Go in for three tacos around 11:20am before my 12:00pm meeting. 40 mins to get three tacos, sounds reasonable?

Nope.

By 11:45am there are 7 more people in the restaurant in addition to the three that were there when I arrived. NO TACOS IN SIGHT.

Cashier asks me, "Hey man, still waiting on that chicken sandwich?"

Naw bruh. I think to myself. Three tacos, how hard is this?

Then, he proceeds to leave the register to make my tacos. Yes, the same tacos that were ordered close to 30 mins prior.

I'm like, my man, naw. I'm out.

You all have to...