Panda Express — Restaurant in Alaska

Disappointing Experience

I am compelled to express my profound dissatisfaction with the quality of the meal I recently ordered from your establishment. As someone with a significant appreciation for quality cuisine, I found the food both lacking in taste and presentation.

The meal I anticipated, comprising Chow Mein, Spring Rolls, and Super Greens, was unfortunately not what was delivered. In an unfortunate mix-up, I received Fried Rice instead of Chow Mein. To compound matters, the rice appeared to contain eggs, which are not to my dietary preference, rendering the dish inedible for me.

The Spring Rolls were a further source of disappointment. They bore an unappetizingly stale appearance that suggested they were not freshly prepared. Additionally, they were excessively drenched in oil, to the point where the packaging was soaked through, a telltale sign of poor culinary standards. The rolls were also served cold, adding to the overall poor dining experience.

The Super Greens, a dish I had eagerly looked forward to, shared a similar fate, being coated in an excessive amount of oil and served cool. This was particularly disappointing as it detracted from the inherent freshness and vibrancy that one would typically associate with such a dish.

Despite the swift delivery service for which the driver is to be commended, the overall quality of the food was simply not up to par. The oiliness of the dishes, their lack of freshness, and the incorrect order served all contributed to a notably subpar dining experience. I am left with no choice but to rate this experience with a...

Putting aside the quality of the food, which was lackluster at best and cold and dry at worst, the customer service was awful. And by that I don't mean that they were particularly rude, but that they just wouldn't LISTEN.

My family and I ordered three different things for each of us: orange chicken, shrimp and steak, and black pepper beef. For reasons whose logic I still fail to understand, the person taking the order kept asking if we wanted that on one plate, which of course we said no.

When we finally got our order, we didn't even get the whole thing. We only got ONE of the things we ordered. I had to ask where the rest of our order was, and it turned out they never rang it up. So I went through what our order was again, and once again we only got ONE of the two remaining dishes we asked for.

Now I don't know whether they just weren't listening, were incapable of understanding what was being asked, or if they were just having a bad day and couldn't concentrate, but by this point I was tired of having to repeat myself and just took what I got and left.

Maybe the service my family got wasn't indicative of their normal practices. I don't know. But based on my experience, my advice is this: There's a Korean-Mexican fusion restaurant called Seoul Casa literally on the other side of the parking lot that this Panda Express sits on. Go there instead. You get two or three times the amount of food for the same price, the taste is infinitely superior, and they have a customer service where competence is something you can expect as a bare minimum, not...

Food was disappointing. So for the location I expect way WAY BETTER. Yes, I did come close to closing and expected a limited menu, what I didn't expect when they told me to pull around to the front (with about 5 cars that came after me) to wait while they cooked a fresh batch of chicken which is fine. I have no qualms about waiting for fresh cooked food at all. What was even more disappointing (and horrifying shocking) than the quality of food after waiting for 'fresh cooked food' was the fact I watched a worker use cleaner on the glass not only on the outside of the glass next to the food they were still scooping food and serving customers out of but THE INSIDE OF THE GLASS TOO! Now for those of you oblivious to the hazardous nature of the cleaning chemicals you use NOT around food when in the industry even BEFORE COVID let's just say be happy you are ignorant. Yes I got photos and yes I got video. Thank you Google for the reminder. I meant to report this dangerous shortcut practice at this store to the board of health. I ended up throwing out my $40 order after seeing this.

DO NOT GO THERE FOR YOUR...