Pizza Express — Restaurant in Alaska

Update: I am updating my review from 3 - 5 stars as the last three times I have ordered my food has not been soggy and I've got to enjoy my nachos :). Thank you for taking the feedback Pizza Express, I love your nachos so much T_T. I probably won't try my luck with the steak sandwich again, but I'm more than happy enough with this change alone.

I've reserved my review and ordered delivery from Pizza Express about 10 times now. I usually get Pizza and Nachos, this time I got their steak sandwich. So...the pizza is awesome - thoroughly enjoy it, though expensive as far as pizza is concerned; it's Sitka - so..yea, at least the quality is there. We like their Garlic Chicken, Potato, and of course good o'l fashioned cheese.

The Nachos...I love nachos, which is probably why I tolerate that half of them are soggy and basically a waste by the time I receive them. Yo-yos were gross ingredients - so at least the toppings (especially the chicken) are exceptional with Pizza Express...the problem is their chip to topping ratio. The chicken is cut into huge chunks and the delicious chips are too few and smothered in toppings so most of them quickly fall victim to sogginess T____T. Again, this can be improved with 1. improving topping ratio, and 2. not letting the food sit out on the counter waiting for other deliveries. I believe they're doing point #2 because the fries for my sandwich were SUPER soggy...which leads me into my next portion of this review...

The Steak Sandwich, so...lol again for an $18 meal I would at least expect the quality to be there. The fries were like worms they were so pliable/moist and there was more cheese than there was meat on the sandwich - which was REALLY gross guys. Super disappointing, when they said "thinly sliced steak" in their description I was thinking Philly Cheesesteak style....but alas, this was one really depressing slice of steak,...

We ordered by phone for delivery. Combo chili relleno and enchilada, fajitas, taco, chips and salsa, and guacamole. Our order arrived 1 hr later and unfortunately I did not check the order. When I took out the order our chips and salsa and guacamole was missing. I called and was told they would send it. 1 hour later I called again as we did not receive. They thought it had been delivered but it was not. So they said they would send it. The salsa and guacamole was delivered, but not the chips! Another hour goes by. Still no chips. Tried calling at 8:45 and restaurant does not answer. For $72 order this was extremely disappointing. Check your delivery!!! I ended up going the next day to the restaurant and they gave me 1 order...

Had a new experience at this previous favorite spot. I often order a single hamburger patty for my dog. I have done this so many times and always assumed they were charging me the $2.50 that they would charge for a single extra patty. The amount seemed rather high, this time, so I asked to see the receipt. $14.50 they charged me for (1) single hamburger patty. I think they are 1/4 pound patties, so that would be $58.00 per pound for hamburger. Wow! Love my dog, but I can't afford $58 a pound for mere hamburg. For $58 I can just buy him prime rib. If that is what I have paid every time I bought a single patty just WOW, what a fool I am. I have to start scanning receipts and I guess I have to hunt up a new fav place...