Subway — Restaurant in Alaska

I am writing to express my extreme dissatisfaction with the customer service I recently received during my visit to your 3600 Palmer Wasilla Hwy. store. Unfortunately, it was one of the worst experiences I’ve ever had. When I pulled up to the drive-thru, I was not greeted at the intercom. After waiting for a while, I decided to pull up to the window, only to be met with no one at the window. I then used my phone to call the store and, after some delay, a staff member finally came to the window. To make matters worse, I was informed that the Vita Water and lemonade I had ordered were unavailable, and because I had placed my order through the app, they could not issue a refund. Since my family doesn’t drink soda, I asked if they could substitute the drinks with a bags of chips, which the employee agreed to. However, things only worsened when I got home. Two of the sandwiches were missing meat. I drove back to the store again and spoke with the manager over the worker's cell phone, Jade. After reviewing the cameras, Jade confirmed the workers had put the “appropriate” amount of meat on the sandwiches, though this was clearly not the case. Frustrated, I left the store, and when I went to eat my $40 worth of sandwiches, they were inedible. The bread was dry and crumbled in my mouth like sand. At this point, I am truly disappointed and frustrated, not only with the lack of attention to detail in preparing the order but also with the quality of the food and the overall customer service. I have been a loyal customer for a long time, but after this experience, I am seriously reconsidering whether I will return. It’s clear that both the product quality and customer service have...

So I showed up this morning then Box new sandwiches one for me one for my daughter and my sandwich was on Italian herbs and cheese it was supposed to be made the night before yesterday I was eating my sandwich at lunch time today and as I took a bite I looked down and there is a big hair stuck in the cheese on my sandwich the bread was books the day before and put shredded cheese on it for Italian herbs and cheese I didn't get it free heated stay and I didn't put no cheese in my sandwich they didn't want to give me my money back and I am calling Better Business Bureau right now I am disgusted what's Place Books and serves food without a hair net on and it allows their employees to have hair on their clothes from animals or their hair and it's disgusting when I eat a sandwich I'm fine somebody else's hair in my mouth I do not recommend anybody to ever go to the subway next to Holiday in Wasilla it's disgusting they have piercings hanging out of their nose they had don't want to hear nuts they are floors not clean and this morning as if they're making my sandwich there was a lady cleaning The Cutting Board and around the containers of food I don't think it was spend the night before either I am disgusted sorry no commas and periods I'm texting and driving I mean talking texting and driving as I drive across town to go get a different sandwich because I refuse to eat AT...

Poor my order was delivered incomplete and incorrect I did not get my Rotisserie style Chicken Salad, and instead of getting a Footlong Pro Baja Steak & Jaclk foot long I got the Basic version. I have called twice so far and still the correct item and missing item are not delivered! First call 5:35pm Second call 5:56pm. From 6:15pm until 6:26 pm I spoke with a lady that originally introduced herself as Britany she sad she’s not the manager but is in charge of the store and that they’re not sending me my items and that I have to bring the incorrect sandwich to the store even though I paid delivery fees. And that there was no way That my order through the subway app it would have had it delivered through door dash. Sorry I’m screwed by...