The Bangkok Thai — Restaurant in Alaska

RUDE OWNER AND FOOD WRONG! I had never eaten here before and decided to give it a try because my regular Thai place was closed. I ordered over the phone after work and went to pick it up. As I pulled in, on the right side of the shack it said place order here, then the left side said pickup. There are no signs posted saying one way, or do not enter. So I thought maybe I go to the left on the pickup side, but that seemed odd cause then I'd have to grab my food across the passenger side. I pulled up then realized I probably did pull in the wrong way and was about to start moving to turn around, no cars were around, and the owner opened the window and started aggressively telling me to turn back around, which that didn't bother me cause I did pull up wrong and it was my error. However, I turn my car around and then as I'm paying with a different employee, the owner shouts over asking "do you live here?" I said yes but I've never been here before since I'd normally eat at Pad Thai. She then proceeds to belittle me and say how did I think I could pick up my food that way and goes on trying to insult me. I always tip, but the fact she chose to be rude as I'm paying, I decided to not tip for once. THEN I get home and see my dish that I ordered with tofu, is full of chicken and not a single piece of tofu! I called them and told them the food was wrong and the owner said I could get it replaced, but I was so furious at this point and told her I didn’t want to come back to replace it. She then tried calling me back to offer a refund. If she had simply been nice and not gone out of her way to degrade me when I picked up the food, then I would have agreed to that and given them a second chance! I have 10 years of restaurant experience, restaurant supervisor for 3 years, and now work in tourism. It is ridiculous to be that rude to new customers and I will continue eating at my...

2596 College Road, Fairbanks, AK 99708 The food was good, split the Thai fried chicken on Saturdays and the Orange Southern Thai Style Curry with my brother. The curry was spicy, hot and fresh, and the crispy chicken has a sort of dried onion and sticky rice side. A perk of lunching at The Bangkok on Saturdays and Wednesday is special, not crowded parking next to the Tanana Valley Farmers Market. However, it turns out just eating here was the Saturday experience I wanted, sort of crowd-adjacent rather than in the thick of the townsfolk. I could still hear the band next door, the weather was fantastic with a hot sun and nice breeze, and the one-way traffic flow made leaving the parking area a lot less frustrating than the hubbub...

This was my first time trying to order food here. The lady who was taking orders was visibly agitated and sharp when I asked for a moment to look through the menu. She gave me less than a minute to look through the menu before asking me what I wanted to order again. I asked a follow up question about something on the menu that I was interested in trying. She responded rudely with an impatient and apathetic attitude. I ended up ordering and paying for something else entirely. However, I chose not to eat the food after this experience. So I can not say whether or not it was good. I understand everyone has bad days, but this treatment was...