The man who took my order was extremely rude and short. He wouldn't even let me finish ordering before cutting me off with "anything else?" and just repeated it every time I tried to clarify anything about the burrito I had specified. There was a signboard out front advertising the burrito for 3.99, with the option of red or green, which I wasn't able to specify because of him. I was also not able to specify how i wanted the eggs, it shows on the receipt he just made that selection for me without my input as well. Then when I pulled around he asked for $22! I pulled back the money I had started to hand him and he revised the total to $8.73, which was the menu price rather than the advertised special. I assumed I had misunderstood the sign and paid it. Then I circled back to check the sign and found that no, I had not misunderstood. However, they have their "no cash refunds" policy on the window and the receipt, and at this point I was so frustrated the extra few bucks was not worth talking to that man again.
The burrito itself was decent. The tortilla was the best part, it had the taste and texture of homemade so I assume they make them on-site. Definitely not a grocery store tortilla. The contents wrapped in that tortilla were average, nothing special but not bad. Overall not close to worth what they charge.
Since their policy is that complaints can only be made in person (also on their receipt) and the only person I could speak to was the person who was rude and overcharged me, obviously that would be pointless, so I just won't return.
You can see from my other reviews that I typically follow the "if you can't say anything nice, don't say anything at all" rule, they are overwhelmingly positive. But this was some of the worst service I've ever received. It was pretty clear I inconvenienced them terribly by coming to their restaurant and purchasing their food, so maybe avoid doing that, for their...
Read moreWe passed this place many time and always wanted to try it. Tonight, we stopped in and I have to say I have mixed feelings. To start, the food was good. Everything we ate there seemed seasoned just right and really tasty. BUT, everything was sketch and I'll likely never go back again. The decor and vibe is weird and a little gross. It's old and you feel it. The bathroom stunk and I didn't want to touch anything in or outside of it.Suprisingly, the drive-thru stood consistently busy when we were there. I ordered a carne asada burrito and my wife had a gyro.
When we walked to the counter the host hurried us along to order. He did show us pictures of the food on a computer screen (very innovative) but kept having to flip the monitor back and forth so he could navigate and then we could see. When I got my burrito it came with a SMALL container of salsa and when, after i ate half the burrito, i asked for another he first asked if I had gotten one and then told me they charge for it. I hate restaurants that jump over a dollar to save a nickel. Sure, they saved a few pennies by giving me a smaller portion but i won't come back to spend money there. I ordered a burrito and wanted more salsa, that's not unreasonable. And, for the super high prices and chintsy meal portions, i think giving an extra salsa is reasonable.
It sucks because the food was good but the grossness of the restaurant and rude service makes me not want...
Read moreI've been eating here for more than a decade, maybe two. Mostly I feel it's a good value and I will be coming back.
Today, for the first time, I ordered the taco plate. Not good! They really weren't even tacos. They folded a corn tortilla over pure shredded beef and then deep fried it. Pure shredded beef inside, absolutely nothing else. There was a little bit of cheese on top, and a mound of wilted lettuce on the side, and a thimbleful of salsa. It was dry and bland.
To me, the idea of a taco is that when you take a bite you get the main filling, plus the salsa, and the garnish all in one bite. This odd construction precluded that experience. I would say, construct your taco like a real taco, not like a hot pocket. Deep fry it, or not, but leave it open so that customers can apply salsa, cheese, etc.. as they wish.
The other thing that irritated me was that they charge for a cup of water! Seriously, a plain cup of water shows up on the receipt as "Cesar's Diet Water". It was only 47 cents and yes, I know, disposable cups cost money, but no other restaurant that I know of charges for water.
The taco plate (two tacos) with beans and rice and water came to about $13. No great value.
I'll be back but I'll stick to the enchiladas and breakfast burritos. The machaca breakfast burrito is...
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