Starbucks — Restaurant in Alcoa

BATHROOM DOOR DOESN'T LOCK PROPERLY, MANAGEMENT DOESN'T CARE

I was washing my hands when a guy walked in because the door hadn't actually locked. So I told a manager, who replied,

"Yeah, we've gotten a lot of complaints about that. We put in a ticket, but unfortunately that's just how it is right now."

This is obviously an egregiously unacceptable answer. I suggested he put up a sign, but he clearly didn't care to. I called corporate, but they said it would take several days for the district manager to get back with me. The next day, I brought my own sign: "THIS DOOR IS NOT LOCKING PROPERLY; A ticket has been submitted for its repair". I asked a different manager to put it up. This manager said they hadn't done it because they aren't allowed to put up unofficial signs (which... given the circumstances, who cares?), but that an exception could be made this time. The manager took the sign and taped it up. At first I felt the issue had been resolved, but then I later saw the manager had put it in a place that was NOT straightforward, where people would be unlikely to look. Who knows if it's even still there.

This location clearly does not value their customers' safety or privacy if that's the best they're willing to do for this situation.

UPDATE-- RESPONSE TO OWNER'S (unhelpful/robotic) COMMENT: I already used the Contact Us page (in addition to calling corporate), but after a week, I've received no indication that the lock has been fixed or a proper (easily visible) sign has been put up. This is a safety issue that should've been addressed the minute the first customer complained about the lock, but your store has shown repeated disregard for your...

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