Subway — Restaurant in Alexandria

So, I was kind of hungry and was looking forward to a sandwich. Now, I could walk to Potbelly but it was pretty hot today. Lately it was either hot or pouring down like we live in a rainforest. So I decided to order, via Grubhub, from Subway. So I ordered a 6 inch Sweet Onion Chicken Teriyaki Sub Combo on NEW Jalapeno Cheddar Bread with Bake Lay's Chips and a Diet Coke. Also ordered the whole sandwich toasted and other details not really needed for the review. I also tossed in one Cookie - White Chip Macadamia Nut sounded too good to not try. Well, at first I got a ETA of 3:55 PM - 4:05 PM. But I guess this must be a busy time of day in the Subway because Grubhub alerted me to the fact that there was a delay in the order and the new ETA would be 4:05 PM to 4:15 PM. But the driver did show up within the second ETA and handed me the order. He was polite and effective. Also helps that I live on the ground floor and can see the parking lot. But I noticed a problem right away. Even while walking to my condo I noticed the bag was cold. The whole was cold. When I opened it inside my unit I found the sandwich, diet coke, and chips all smoshed together. No Cookie and the sandwich was NOT toasted and I am pretty sure the bread was NOT Jalapeno Cheddar Bread. It had no heat to it. Luckily I had asked for Jalapenos put into the sandwich with all the other fixings. But now I was slightly confused. Why was there a delay? IF it had not been to perfect my order what had they been doing the whole time? I can blame the delivery time on Grubhub, maybe, but a screwed up order is totally on Subway. Which is why they only get two stars and from now on I WILL walk to Potbelly, rain or shine. Sad, really, because I was really looking forward to...

Judging by the reviews I just read and my experience today, will not be going back. Firstly, when I walked in, I thought they were closed cause both employees were sitting in the back room and chillin. I was headed back out then one of them came out with her phone in her hand, set it down on counter and took my order. Not sure if she just didn’t turn on the oven or it wasn’t working but didn’t realize till I got home that my chicken with cheese that was supposed to be toasted was still cold, and I mean cold. The cheese wasn’t even a little melted much less the meat. She half hazardly put my sandwich together so bad that she accidentally spilled the chicken on their steak lol. She was so ready to go back to her phone that she didn’t even wait until I finished paying by card to pick up her phone and opened her screen as she walked to the back, callously saying thank you. I’ve been to this location a lot back in the day and stopped cause I’d the service, went today cause I was rushing,...

This used to my go-to subway...until I was about to be served this turkey on my sandwich. Both the employee and manager (or perhaps even the owner) dismisses my claims that the turkey was old or moldy. He told me that he could “even show me a brand new package that looks exactly like this.” It is clear and evident that these turkey slices are not edible.

The employee put this on my sandwich, and removed it when I asked her to (much to her dissatisfaction). She then proceeded to put steak (my new choice of meat) on the same bread. I asked her for a new piece of bread - this frustrated her even more.

This is not acceptable standards and quality for a food establishment. I definitely will NOT be returning to this location as I can no longer trust the quality of the food. I strongly advise other to take caution before ordering sandwiches here. I also strongly advise Subway to look into properly training their employees, managers, and owners on food...