Jimmy John's — Restaurant in Allen

One of my favorite locations but the hiring has taken a hit and service has been impacted. Today I woke up eager to have a couple subs before we headed out to the Christmas tree farm with our family and I was met with the most unpleasant attitude from a young girl in Halloween makeup who’s esthetic is better suited for hot topic. I started by asking questions about the sandwiches and she literally blew her breath in the speaker to display frustration as I sat in the drive thru lane in complete shock when I mocked her and blew back as to say I caught that she apologized. I returned home only to find my turkey sandwiches were ham and roast beef I spoke with management regarding Scarlett’s awful attitude and customer service and expressed my disappointment. Soon after arriving at the store to have the sandwiches remade the little girl had the nerve to glare at me as if I offended her or did something to delay her plans for the day. I couldn’t believe the Gaul and the nerve of this poor attitude and gothic mentality. She acted like she wanted to go outside lol! Anywho after speaking with some of the friendlier staff and expressing exactly what I wanted on the sandwiches and thanked them for obliging me someone yelled out have a good day with sarcasm ( I ignored the child and kept walking) I get to my car and something told me to check them before I get home and shockingly they made the exact same thing I was returning one had ham and roast beef and one turkey despite missing the other toppings I requested atleast the protein was correct on one of them. So I go in AGAIN this time just laughing in disbelief they’re a top notch at this location great listeners lol! All of this turkey drama has taught me to never go through the drive thru lane again and always go to inside. Unfortunately this is closest location to my home in Allen so I don’t have a choice but to go here to we love the franchise it’s unfortunate the staff takes away from the experience in...

This location is very unorganized and unprofessional. I call the location the night before and spoke with Steven at this location to ask about separating the lettuce and tomatoes from the sandwiches so they don't get soggy and he assured me yes they can do that. States just need to place the order and he will make a note because there is not a place to really edit that specifically when placing the order online. So I call two hours before picking up the order because Steven told me to to just ensure the veggies are separated. I call speak with one gentleman and he's not for sure what order I'm talking about, then Steven gets on the phone and he says yes I remember your order it will be ready pick up time 4:15/ 4:30 everything will be done. I arrive at the location to get pick up the party tray of 30 sandwiches and they give me the wrong order and says I think the last person just took it but let me call them so they can bring it back. "Wrong thing to do when we're in the middle of a pandemic." So they State they don't have my order because their manager didn't print it off before he left so I have to sit there while they quickly make my sandwiches and don't have two types of sandwiches that I order and paid for last night online. This will be the last time I ever order anything from the Jimmy John's location off of Exchange Parkway in...

It’s tough to beat Jimmy John’s. Their sandwiches are tasty and there is something for just about everyone. The majority of my interactions with them are in the drive-thru so I can not accurately attest to the cleanliness of the restaurant. The quality of the ingredients and price point make Jimmy John’s ideal for quick lunches or dinners. However, at this location they seldom, if ever, get your order correct. I have been through this drive-thru at least 20 times and not once has my order been complete. I understand that order accuracy falls on me as well to check before pulling away, but their mistakes are not usually something observable from a quick bag check. It’s 50/50 at best when asking them to cut my sandwiches in half, it’s not clear what sandwiches we will actually be receiving, chips are generally short by one or two bags and don’t bother ordering any cookies, as I have yet to receive one that I ordered. I live just a smidge outside of their delivery area so calls to the restaurant to fix their mistakes are met only with an offer to refund the price of the missing item leaving me scrambling to fix their mistake for the spurned individuals in my family.

To summarize, it’s hard to beat JJ on price and quality but be vigilant when using the drive-thru as they throw accuracy to the wind in order to get you...