Tim Hortons — Restaurant in Allendale Charter Township

So I ordered 2 XL Dark Roost coffee's and when I went to the window to pay I asked for a receipt(because I get reimbursed through my work), the guy at the window then tells me he's out of receipt paper and can't provide me one so after, the both of us just stared at each other like what do we do now when he says "don't worry about it" and just gives me both free of charge. I couldn't believe it but I still made every attempt to think of a way to where I got my receipt and paid but he insisted that it was free. I've been in this similar situation before and have either paid for it myself or had to cancel my order. I'm not giving a high review because I got free coffees out of the deal, I'm giving it because he had the fairness and sense to realize he shouldn't inconvenience a customer simply due to the fact he couldn't provide a receipt which is smart considering the low $ amount and the positive feed back. 5 stars is better then 1 and most people may not read this but they would if I had gave 1 instead. Thank you...

I stopped coming to this location 3 years ago after having consistent horrible customer service. Every time I visited this location, something in my order was wrong and I ordered stuff straight off the menu- nothing crazy that would be easy to mess up. I recently decided to give this place another shot only to find that nothing has changed. My order was wrong and when I kindly pointed thus out to the employee, I received attitude instead of an apology. I also noticed how dirty everything was behind the counter. Food/drink spilled all over the cabinets, floor looked like it hadn't been cleaned in days, even the coffee machine was gross looking. The owner clearly doesn't take pride in this place which is extremely unfortunate. The location downtown on Fulton is a million times better than this one. I love Tim Horton's, but the Allendale location will not be receiving...

Long story short: NEVER COMING BACK!

This was my first time coming with my wife and we've been to other locations and thought it was good. Well, the ONLY good employee is "Tommy" everyone else was so rude to us. My wife tried asking 2 female workers (one white, one black) about the ice cream but was cut off then just walked away. My wife asked about the ice cream to tommy since he was the only one who treated us like valued customers but it didn't open until 11 but he made an exception for us.

Then one of the two b**es (white, blonde one) tells him "it doesnt open til 11", well thanks ms rude face but we don't need your help anymore. Then she just hands us our food without our drinks and makes a huge deal about it. These rude employees need to be fired but then again the whole store would be terminated.

Never coming back to a $h!t hole like this....