I ordered from this Subway tonight from there App on my phone, we ordered 4 subs all together one was a meatball sub for my youngest child. When we got to the subway to grab our order, we waited in line then were told there was no more meatball subs and all they could do was try calling there manager or try making another sub for me. They said the only way they could refund any of our money was to get a hold of their manager, so they tried calling the manager a few times and she never answered after 5 minutes of waiting we decided to just get another type of sub that was the same as one of our other 3 orders. we asked for Italian bread they said they were out, and they were almost out of all other types of bread at that point, assuming our subs had the correct bread and toppings as ordered on the app. After we got our subs, we had to run 2 miles down the road to get a meatball sub, which they did have. We got home and sat down to eat realizing that the subs that were ordered online form 1705 Webster ave. were all wrong the one that was toasted was not supposed to be they all had jalapenos and only one was supposed to, the toasted sub was actually burnt. And all the subs were supposed to be Italian bread and none of them were. As a proud veteran of the US Navy I expected better service then this from this branch and from the subway as a whole then to allow people to order food and not notify them at all they are out of most the things that were orders, and then just use whatever they wanted to substitute the order. Again, as a Veteran coming up on Memorial Day I...
Read moreGo to the McDonald's across the street, trust me.
Ive been to this restaraunt about three times now and only once have I actually been served.
The other night, my significant other and myself stopped in and were told they were closed at about 8:20pm. This was while their open sign was on and their doors were unlocked. The initial employees avoided eyecontact and refused to speak with us until another employee came out and told us "Sorry, we're closed. We've been closed for about an hour." The restaraunt was filthy, but I could see the workers doing absolutely nothing about it. While leaving after being told we would not be served, I saw the entirety of the staff exit the back door and start to smoke what I could only assume was weed while they laughed and watched us drive away. Today I called and asked to speak with a manager, and was told "They come in at incredibly random times, I have no idea when they'd be in." Then they hung up on me.
I suppose this restaraunt is not well taken care of. If this is the level of respect they have for their customers, then I can only assume their level of respect for their food is less, considering the one time I managed to convince an employee to make me a sandwich, I got food poisoning. I don't blame said employee, she seemed hardworking, but I don't think expired ingredients are disposed of, nor do I think the young employees are being trained properly.
The McDonalds across the street is far preferable in a cinche, and any...
Read moreI recently visited this Subway location, and I have to say, it was a great experience. From the moment I walked in, I was greeted by friendly and welcoming employees who made me feel right at home. They were attentive, asked about my preferences, and took the time to customize my sandwich just the way I wanted.
The freshness of the ingredients was immediately noticeable — the crisp veggies, soft bread, and perfectly cooked proteins were a great combination. I opted for a classic footlong meatball sub w all the veggies and a little extra sauce, and it was absolutely delicious. The bread was toasted just right, and the sandwich was packed with flavor.
I also noticed that the employees were working efficiently, making sure everything was clean and well-stocked, which made me feel confident in the quality of the food. It's clear that they take pride in both their work and customer service. I’ll definitely be returning to this Subway location again...
Read more