Terramia Ristorante — Restaurant in Altamonte Springs

food is fantastic, service not so much. We've been frequenting Terramia 3-4 times / month for over a year and even used their catering services. The food has always been very good and the wait staff is also very good. Thereare are only two bartenders even on busy nights and they are always seemingly stressed out. they are usually serving 15-20 guests dinner, drinks at the bar plus all the drinks for the entire restaurant. On our most recent visit my wife sat at a bar table which in all the times weve been there, we were never told you had to reserve. While the watress was cleaning the table up, the owner came over an told my wife she cant sit there, the table is reserved. No hello, no apology, just a cold you cant sit here. So without issue my wife got up and saw friends at the bar who were leaving and said we could take thier seats. As soon as my wife sat down the bar waitress came to her and said "did you just sit down? you cant sit here, theres other people that are waiting for that seat." No hello, no apolgy or explanation that they've changed their policy that you now have to reserve a seat at the bar. So at that point we were so dissapointed with the treatment that we left. On the way out, the owner stopped us at the door and asked us how many in our party, i thought really? you just rudely told us not once but twice that we couldnt sit in either seemingly open bar seats. By quick estimates we've probably spent and average $300 - $400 a month there over the past year. Not sure what the issues are internally but the bar waitresses always seem to be walking on eggshells. So were on the hunt for a new favorite spot with a little less stress and more appreciation for our...

My husband and I always enjoy dining here because the food is delicious and seems to be crafted with care from the kitchen. But it can feel Hectic here. It's Not enjoyable to have such Frenetic activity and Extreme Noise Levels, while you're trying to enjoy a fine meal. Terramia seems to have a cult-like following, and if you go frequently enough (and spend enough money?) you get treated very well, if not, you get ignored! 🤷‍♀️ We've waited and watched other dinners chat with managers (?) get served with great care and speed, but we had to get a different server's attention when our food was dropped off, to ask for the grated cheese. Or when a piece of silverware was dropped and we needed a replacement... These are reasons for not giving them five-star rating... due to several issues: the inconsistent service as mentioned, difficult parking at peak times, the Noise level, the packed bar area, you're literally Elbow to Elbow with strangers. (If you have any concerns about covid-19, this would Not be an ideal place for you to sit). And for this (and other reasons), I wish they would offer their happy hour specials at the tables Consistently. One week we'll visit and they offer specials at the table so we don't have to squeeze into the bar, and other weeks, come to dine and that's not allowed. The other issue is that some of the servers are not as polite, and do Not provide great service. The restaurant is not inexpensive, and part of what you're paying for is good service, and that's not always...

Left WDW with my family and was looking for some good Italian food. We hit the jackpot tonight! Happened on this place because it was close to where we are staying. EVERYTHING WAS AMAZING! Greeted at the door by the owner. Set up a table special for us. Everyone in the restaurant was nice and greeted us as well. It was the single best restaurant experience I have ever had. My family talked about it all the way home. And it was totally affordable. Superior service and food at a great price.

The food was amazing from the fresh baked bread - my son said billows of steam came out of his like on a commercial or something. Crunchy on the outside and warm and soft on the inside. Yum! The entrees were great - the prosciutto and arugula pizza (pictured) and spaghetti and meatballs where great. Then the desserts came out. The tiramisu is made on-site and was great as was the grandma cake. I cannot recommend this place enough. I will be coming back with my family again every time we are in Orlando. In case you think I don’t know my food, I travel a lot for work and have eaten all over the country. I teach classes on customer service and this place has it down. 5 stars all the way. If you don’t eat there, you are missing out on a very special place. Thank you again for such a wonderful meal and for making us feel at home in a...