Auntie Anne's — Restaurant in Altoona

This is a horrible place to get snack. Zero customer service as it seems their staff is not experienced or knows how to talk to customers. I was there today with my family and asked for 2 pieces of almond pretzels and my son asked for the strawberry lemonade. There is this short lady there today with ring nose, the upper Management of this snack place should review her appointment as she is not helping the organization. She outrightly asked her colleague to serve my 5 year old boy with green lemonade and just mixed it with the red coloring mixture in there bottle. As that was not enough, I asked for two almond pretzels they only gave me one which is not enough for me and my wife as we wanted one each the reasons we ordered for two. Upon noticing this I have to walk back to them to fix it but the way this lady talked to me and was asking me to walk out of their store is not encouraging and of a good customer service relation. She needs training g or outright termination from that duty she is holding. If I can give a rating worst than zero. I will surely give this place and will never recommend anyone to patronize this...

The Server kept yelling at her staff, she was clearly frustrated due to being busy, however every customer in the store was being patient. Not one customer through a fit, raised their voice or got angry. It was also clear there was a new employee that this server was very frustrated with, she shut the oven on her when she tried to put the pretzels in the oven, yelled at her to the dough in the mixer and it was very clear that the girl didn’t know what to do. Customer’s would come in and ask for items Strawberry-banana Smoothie the customer got told “ We don’t have this”, another customer asked for Mini Pretzel Dogs “ We don’t have those”, multiple customers walked out of the facility due to the lack of respect and her irritation of being busy and customers being in the store. Coming from someone who worked retail for nearly 20 years I am highly highly disappointed in...

I wonder who owns this location and if they have any idea how horribly it’s being run. This store is such a joke and the employees have no idea what they are doing. There’s absolutely no customer service. I came in with my family today and waited in line for 10 minutes and once I got to the register the woman working said “sorry we have to close for 30 minutes”. There were at least 7 other people behind me. Instead of locking the doors so nobody else could come in, they let everybody in but wouldn’t serve them. So we all had to leave empty handed (even though there was food in the warming case and some fresh out of the oven). They also limit the amount of napkins you can take (only 2 per purchase, really??) won’t accept $50 bills. It’s just kind of a mess all around. I guess I shouldn’t be surprised considering all the reviews of this location...