Taco Bell — Restaurant in Amarillo

In store experience Person in front of me got the nachos bel grande meal, I listened to the counter person read the order back to confirm it. The kitchen had to keep remaking it, took three tries to get things correct.

My crunchwrap meal was light on ingredients, and luke-warm. Didn't help the worker put all my food on a tray that wasn't just wet but had several sizable puddles of water on it AND a handful of sauce packets I never asked for (and wasn't asked if I wanted them). They couldn't even figure out I was owed a drink or what came with the combo meal. (I'm use to the TB's back in Washington, seeing them drying the trays off then stacking them alternating vertically/horizontally so they could finish by air drying.)

The entire time while I was there (dine in) the entire kitchen was loud, semi vulgar, definitely didn't sound like they were paying attention to what they were doing. Two gentlemen sent out to clean up a very messy table, I got to listen to their complaints about how much of the food the customers left and then proceeded to drop three relatively full large drinks into the trash (I wouldn't want to be pulling that trash bag out).

I went there because it is close to my house but from now on I'll be trying the...

This Taco Bell has the worst service and quality I've ever seen within the chain. Whether you are the only customer or in line, the service always takes an incredibly long time. I understand it is one thing to be understaffed with a longer wait time, but when I pull up to the window, several workers are seen standing around on their phones. Since the wait is so long, I try to order on the app so it is easier and quicker for the workers, but they are almost always out of some staple ingredient(s). So order whatever you'd like but be aware that there is a good chance you'll have to order something different, or that the workers will get the order wrong. Or, if you're ordering after 10pm, there's a good chance that you'll arrive at the restaurant and the worker will say, "Sorry, we closed early." Again, I understand being understaffed but when I pull past the window, you can again see several workers on their phone standing around. If the place is closed, then send the workers home and turn off the lights. Otherwise, be expected to prepare someone's order. Each of these has occurred on several different occasions and every time, the workers are rude. Better to save your money and your time and just go to the Whataburger further...

09/29/22 - Taco Bell has a Grilled Chicken Chipotle Burrito that is absolutely incredible! The flavor and texture - slightly tangy, without being spicy hot, with a hint of crunchiness that makes your mouth swear it just scored a game-winning touchdown - make you want to do an end zone dance! (Just don't do it while driving...🙃)

The Taco Bell on the southeast corner of 45th and Bell was staffed by a new employee who had just started working the window. Despite being visibly nervous, this young lady did and outstanding job: polite and professional, she correctly followed script, managed an up-sale (not easy with me!), got my order right and (with the help of the other team members) out in record time, and remembered to include both sauce and napkins. Really great job for anyone, but especially on someone's first evening rush hour on window duty.

The food was hot, fresh, and cooked to perfection. The appearance of the inside was clean and well maintained. I was very pleased by the entire experience and will be coming back.

VERDICT: HIGHLY...