Wendy's — Restaurant in Amarillo

Just went in to grab dinner, I ordered while manager is mopping the lobby floor. My order popped up on the screen. She then pushes the mop behind the counter next to the table where they make the food. Leans the mop handle on the table then grabs gloves to make my food. So I asked her to wash her hands before she made my food. She then walks to the back and makes a smart comment on her headset to her employees who are working with her they laugh. The young man washed his hands and made my food, which I was cool with. The rude nasty manager then walks to the counter and tells I don’t have to watch them make my food. Clearly I do since you as the manager thinks it’s sanitary to mop then jump right on the table to make someone’s food. I told her I didn’t have a problem with the young man making my order my issue was with her. She stated she doesn’t get paid enough to deal with people like me. Well it’s not my fault you chose the profession or lifestyle but you are the manager on duty. You should definitely conduct yourself as so. Then she proceeded to tell me she didn’t have to serve me, your right but you did because you were wrong and didn’t expect me to say anything about you not washing your hands. She should definitely be ashamed of herself because that’s just nasty. Then I asked for my money back, yet you didn’t want to...

I ordered through the app for some reason their app doesn't automatically update the location like the other number one fast food chain does. My order got placed for Anthony Texas instead of Amarillo obviously. The manager could not be bothered to get off of her butt at the desk in the back on the far left where I could see her to help me with this problem. So Sunday morning and you guys are not very busy and I don't understand why nobody would help me except the girl at the register who tried but was not able to do anything. Once upon a Time Wendy's employees used to take ownership and help customers that had problems with their systems. Sadly those days are far behind. I'm sure I'll stop at this location again but unless I'm able to get my money back this review stands. I'm placing this here mostly as caution Make sure if you use the app that you have the correct location set because their janky programmers can't get it right. Also don't bother to hit the link that says do you need help or tell us about this visit because it doesn't...

I have never been so disappointed by the service at a restaurant. This is the second time I've had issues here. I gave them a second chance, and they completely wasted it. If you're planning to visit, do not use the mobile app—it will cause all sorts of problems and leave you waiting in front of the drive-thru to talk to someone.

I ordered the same thing I usually get for my family of five: two biggie bags for me and my husband and three kids' meals. After I paid the $24, they claimed that I still owed them $18, saying the total was $42 and some change. How can something that usually costs around $25 suddenly add up to $42?

During my last visit, they mistakenly gave me three kids' drinks and tried to send me on my way. I pointed out that my receipt clearly showed I paid over $20, and I wondered how three kids' drinks could cost that much. The staff was very...