Big Texan Brewery — Restaurant in Amarillo

Per usual, I am allllll about customer service, granted that food/product is important, but, there's nothing like the human interaction of a smiling face and an "OMG, you too" moment. Perhaps that's why AI scares me. The exterior and interior environment along with the ambiance of The Big Texan itself is the prelude to a 'never miss kiss' of excellence. I sat in the bar/lounge section, my server "RANCE" approached my solo table with the best smile and happy vibe, first impressions are always hard to flip, but, this young cowboy knows what true server/customer interactions are made of. Prompt, efficient, attentive and moreso when I shared my embarrassment of having a steak that i could not cut with my one hand, talk about gracious! If he were a keychain, he'd be in my pocket! Period! Thank you, RANCE... you ARE the cat, the meow, the bag of chips and the aisle they come from! To the manager of the Big Texan, I applaud you for hiring ALL the best of the best! TEN GOLD STARS FOR FOOD, BREWS &...

Good Lord what a tourist trap. Not that that's all bad, I loved the giant rocking chairs and the generally welcoming atmosphere. But you gotta eat sometime, and that would not be a reason to come to this restaurant. Prime rib? That's what I had, and it was unlike any other I have had. Thin, imbued with gristle, unpleasant. I was drained of motivation to finish it, which I did not do. At least it was better than shoe leather. The mountain oysters I was hoping would present a textural and gastronomical challenge, but alas, there was so much breading it could have been deep fried nuggets of meatloaf and I would not have been able to tell. The carrot cake was a solid 2.5 out of 5. Don't get me wrong, I'm glad I came because it's an iconic eatery. But marketing can only take one so far. At some point, the taste...

We were told it would be a 40 minute wait for 2 people ( did not take near that long, maybe 5 minutes wait tops) regardless we decided to sit at the bar which had seats available immediately. The bar staff was incredible Hope, Erick, Katelyn, and the other guy (Ericks look alike twin) were on point with service and very friendly. We were not up for the 72oz challenge but we knew we couldn't come to a world famous steak house and not try the steak so we ate fried mushrooms as an appetizer, a steak plate, and a quesadilla plate.. the serving sizes were rather hefty and neither of us finished our plates.. Im really looking forward to these leftovers on our 8 hour drive home this evening, we will be stopping every time...