Dairy Queen Grill & Chill — Restaurant in Americus

I was here on Monday, 8/8/22 for 2 "Chili dogs" 1 chili dog with onions, and the other chili dog with onions, ketchup, and mustard, and. Medium coke. She said $9.04. I told her I've never paid that much for 2 chili dogs. I looked over my receipt, and told her she charged me for 2 chili cheese dogs instead of 2 chili dogs. I told her I did not request chili cheese dogs, as I do not like cheese on my chili dogs. She refunded the card, and said my money will be back on my card within 2-3 day. It was refunded immediately. She re-rung my order for 2 chili dogs. She repeated my order, and I told her correct. She recharged my card instead of crediting my card for the difference. Tell me why when I get home to sit down to eat, there is not any chili on either. I live about 5 minutes away.I put them back in the bag, and took them back, and told them I ordered chili dogs, and there was not any chili on either. She said ma'am, we're out of chili. WHAT!!!!! I asked to be refunded. The lady gave me 2 receipts, and said my money will be back on my card within 2-3 days. As of today, my money still has not been refunded for the $8.63. I'm noticing on the 1st refund it says Credit sale, and void amount. But, on the other 2 receipts she gave me for my 2nd refund, neither receipt shows credit sale, or void amount. I will be by today to talk to a manager. Update- I was refunded in cash, since the electronic refund never processed.

The last 3 or 4 times I've gone here, Michael Powell has taken my order, and EACH time, it has been wrong!!!! Todat, I simply asked for a #9 with NO cheese, add onions. I try to make it a habit to check my food before I pull off. I went to check it this time, but it was too trouble to get to the sandwich. I was like surely he can't mess up an order that many times. So, I decided to wait until I got home. I opened up the sandwich, and what do I see, cheese, cheese, cheese, and more cheese. I took one bite, and just couldn't eat it. Dreadfully, I went back out to get the correct sandwich. He did apologize. Now I have to eat cold fries, and drink a...

I visited DQ on Saturday July 2, 2022 for a blizzard. The blizzard was good, but soupy. It had the texture of ice cream after it's left out in the heat for 30 minutes. I didn't take it back or complain, because they're usually good. So nevertheless, they are my favorite place for a blizzard.

Update: July 25th we ordered something to treat ourselves for a hard long day. Since it was after 8:30 p.m., we did small blizzards for the kids. There were 8 small blizzards along with other ice cream treats. Again the blizzards were too soft to the point of us having to drink it first to prevent it from spilling. Then they could not tell me which blizzard was which. We had to go home and figure it out. *Home is approximately 2 minutes away including the red light stop. The turtle pecan blizzard was vanilla with a few chunks of pecans. I thought caramel was supposed to be in it. I may be wrong. I can say the shakes were great. I am going to make one more attempt at my turtle pecan blizzard that is usually delicious. Overall DQ is a great place.

Update July 28th at 7:29 p.m.....We went to DQ to try the blizzards again. This time we only got 2 (Turtle Pecan and Snicker). They were super soft when she gave them to us. My cup have ice cream running down around the entire cup. I had to wrap the 4 napkins around my cup and we both had to sip alittle off the top. We placed them in the freezer to firm them up before eating. But the taste was on point. The heat could be affecting the ice cream machine, so I'll give it one more attempt....maybe...

I would not recommend this Dairy Queen to anyone. We went through the drive-through with a coupon for buy one blizzard at regular price and get a second blizzard of equal size for $1.99. When we ordered at the drive-through, we stated we had a coupon we wanted to use. The DQ worker told us the order would be $10.35. When we approach the window and was greeted by the worker, she took the coupon and told us the order was $10.35. We questioned whether or not the coupon had been applied. She stated that yes the coupon had been applied. we asked twice had it been applied because we did not believe that price was correct when one blizzard should’ve been $1.99. She again stated that the coupon had been applied.We received the blizzards, but no receipt. Upon reviewing the price online, we were charged full price for both blizzards. Further, the blizzards ordered were pecan turtle cluster blizzards. The turtle cluster was mixed only on the top layer of the blizzard. When we got halfway down through the medium size cup, it was straight vanilla soft serve ice cream. There were no toppings on down in the blizzard. As a customer, I do not appreciate being lied to. Not only once but twice. They did not...