Bookends Cafe — Restaurant in Ames

The two employees that we dealt with were extremely rude. We ordered a frappuccino and asked for no whip creme, they still put the whip creme on and when we proceeded to take the whip creme off they said in a rude tone, "If you wanted the whip creme off we could have taken it off back here instead of you making a mess in the cafe." So I said that we were planning on cleaning it up. The next lady proceed to say, "If you didn't want whip creme then you should have asked for NO whip creme." So I said that she did ask for no whip creme, and the lady gave me a nasty look. Overall very unsatisfied with how rude they were to us...

Bookends takes advantage of being one of few places students can buy lunch on a tight time schedule by charging over 6 dollars for tiny sandwiches that are so inconsistently sized that you never know if the one you buy will end up being a slice of deli meat and a lettuce leaf wrapped within the tortilla....

Went to Bookends for the first time in a few weeks. Brought my travel mug and ordered a dark roast coffee. I was charged 1.60 for a weak bodied and flavorless coffee. I dumped it out. If you like GOOD coffee...