D'Tutanelli's Pizza-Amherst — Restaurant in Amherst

UPDATE: D’Tutanelli’s reached out to us and made this situation right. I appreciate the follow-up by management. Today 6/4 we ordered two pizzas. I think I changed my mind a couple of times on which small pizza I wanted. The young lady on the phone was pleasant and helpful and patient with me. Thank You D’Tutanelli’s!!

We ordered two medium pizzas on Friday (4/29). One was a specialty pizza which had Feta cheese. I asked for it to be subbed with something else. She said ok we can add more provolone. What she didn’t say was that will cost you. When my husband arrived to pick it up the person was snarky with him because he questioned the charges. Long story short they don’t sub ingredients per this individual. They did two weeks ago when we ordered. It was the same order. Bottom line their online menu prices don’t match what they tell you and they charge what they want when you get there. And it’s different with each person you talk to. I enjoy the pizza but I am not going to order from someone who is nasty to the people ordering and picking up pizza (who by the way are helping bring income for their paycheck) or can’t be up front with...

We’ve enjoyed the pizza from here in Avon but it says available to order online for both locations but in the end, won’t let me do it after multiple attempts. I decide to call on a Thursday at 6:00PM and am told, “we are not delivering right now, and click!” No explanation at all. It would of been helpful to hear why, and when I could call, but I felt as if I was bothering him by just calling. If I would of been told they were not delivering until (fill in time here), then I may have called back. I then went online to see if maybe they weren’t open, and I was calling on an off day, but the only hours online are for the Amherst location and I was not calling back to ask. We really enjoyed ordering from here for a few weeks in a row but service seems to have just fallen off and we’ve decided to order from our old reliable places. Unfortunate. Good pizza but...

Updated 08/08/2020: First, I want to say I've been ordering from D'Tut's as far back as when they were Granny D's on the east side of Lorain, and I've ALWAYS loved EVERYTHING I've ever ordered from them. However, we just ordered 2 hot ham n cheese subs and we were absolutely disappointed. I cannot believe how downhill they have come with their quality. There were 3 THIN slices of ham on each 7.5" sub. I remember when they LOADED the ham n cheese on their subs and baked them in tin foil! The cheese would melt and get crispy on the foil and they were oh-so delicious. Unfortunately, this is far from the case these days. I couldn't bring myself to rate them lower than 3 stars because their pizzas are still fantastic. I just hope they don't start skimping out on those anytime soon.

Excellent Pizza! Love that they pile on the cheese! Also, their PB&J...