Alea Cafe — Restaurant in Anaheim

the food here is ok, but there are problems in communication & execution that sometimes turn into a huge waste of time:

for example, i order a taco & beans. the beans arrive a few minutes late. why? the whole bowl of beans is steaming hot, cheese added on top of it is fully liquified, & even the bowl itself is painful to touch.

3 or 4 minutes later, it's still steaming. sampling the tiniest bit is burning my mouth painfully.

for 3 or 4 more minutes i stir it all together, hoping to cool it down. the soup of beans & cheese is so thin (from the extreme heat) that it wont stay on a fork--it's practically pouring between the prongs. they didn't provide a spoon, so i go request one & come back.

3 or 4 more minutes later, it's still too hot to eat, so i step up to the front counter & request "just a second bowl". the woman at the counter walks all the way over to my table, takes my food off the table, then carries it into the back & out of view. i clarified to her that all i was requesting was a second bowl. what is going on?

a couple minutes later a new-looking bowl of beans comes out, with a new pile of grated cheese on top. i asked if it was the same beans. they didn't know. i wanted to know because i just spent 10+ minutes letting the original beans COOL DOWN, which i needed them to SO I COULD SIMPLY EAT THEM! they summon someone else, who asks me what'up. after explaining AGAIN, they're finally able to confirm that it's the same beans. why was it unknown before, but you know now? nothing they had just made me explain (twice) helped them know what they did any better.

so...why is there MORE cheese on top? again they couldn't answer. again they had to know more information first: they then asked me if i wanted cheese! they are asking AFTER adding the second batch of cheese to the beans! YOU ALREADY ASKED ME THAT AT THE BEGINNING! I ALREADY SAID "YES"! YOU ALREADY ADDED THAT CHEESE! I AM ASKING WHY THERE IS MORE CHEESE ADDED!

THEY FINALLY RELENT TO ANSWER: YES, WE ADDED MORE CHEESE ONTO THE BEANS. BUT WHY? THEIR ANSWER IS "IT IS COOLED DOWN".... i guess they mean they didn't OVERCOOK THE BEANS AGAIN IN ORDER TO MELT THAT CHEESE TO LIQUID...therefore it was "COOLED DOWN"? i informed this man that all i was asking for was a second bowl: my request was "can i get JUST A SECOND BOWL". he made it clear that he had no clue that had been the request! what in the world had the communication been, then?!

returning to my meal, the taco was dead-cold! during my whole visit, i only noticed 1 other customer present. why do beans take so much longer than a taco that the taco is dead-cold by the time the beans are even edible?! a huge waste of time for...

To start things off, the breakfast burritos are good. The reason I’m writing a negative review is because of the cashier. There’s two of them but the younger taller well-rounded girl is quite rude. I usually go in there for breakfast burritos. I’ve been attended by her 3 times and each time I’ve gone to pick up my order she basically throws it on the counter I can hear it hit the counter. Its a heavy burrito. It’s almost as if she’s throwing me food like a dog. She either needs training on how to handle food and customers or she needs to be replaced. The other cashier that works there doesn’t do that to my food. I’m about to eat this food that I purchased from your amazing restaurant, It’s a pet peeve when I see people treating my food that way. Why do I want to keep coming back and being treated the same way. Even though the food outweighs the service I don’t like being treated that way and I know one person not going to the restaurant is not going to make a difference but hopefully this review will be brought to the owners attention how she’s treating her customers or possibly just me I have no idea. As much as I want to keep spending my hard earned money on their delicious food, today’s the last burrito I’ve ever buy from them thanks to her...

STILL SMELL LIKE ASS

GREAT food. AWFUL service. Guess it's more important to text your coworker and pretend you don't see us than actually earn your pay and take an order.

Someone should let them know (guys - this is basic hygiene - what the hell do you do to the food that we don't see/smell) that using the same bleach and water mixture to mop up where little Johnny misses the potty when he was peeing, and then using the same mop in the dining area makes the place

• SMELL LIKE ASS*

I LOVE the food here, but it SMELLS LIKE ASS all day long because no one has been trained... to DUMP THE WATER after wiping the bathrooms.

BLEACH WILL NOT TAKE THE ASS SMELL AWAY.

STOP IT. Don't use the cleaning solution for the toilets in the dining...