Dunkin' — Restaurant in Andover

On 4/29/21 me and my girlfriend who is 8 months pregnant stopped for an emergency bathroom stop.(pregnant people go often!) I walked up to the counter to order something so she could use the bathroom, well known bathroom is for paying customers . The girl working the counter at roughly 4pm said "no they are closed" that's it! No apologies, no exceptions for the very pregnant girl. No suggestions where to go. Just 4 words and a blank stare..what lousy service. Well deserved 1 star cuz your employee is terrible. Open your bathrooms for paying customers,give training on customer service, and have some compassion for other humans. McDonald's right down the road was more then willing to open up a bathroom for her, even a congrats as we...

Today at the Shawsheen Plaza Dunkin’ in Andover my granddaughter was served a wake Up Wrap with totally uncooked bacon. When I brought it to the attention of the young ladies at the counter, I was Not well received. I explained that uncooked bacon is unhealthy & can cause illness. I then said we would appreciate 2 more pieces of cooked/crispy bacon. One of the the young ladies was perfectly agreeable & and went directly to take care of correcting the PROBLEM. The second young lady was exceedingly rude in her attitude and definitely needs to be spoken with by management regarding customer interactions when complaints occur. Uncooked bacon...

Terrible customer service! I was shocked by the extremely rude treatment by a woman sever at the register. After, getting my coffee that needed adjusting (I was not rude, just wanted my coffee the way I like it) I went back to counter to just ask a question. The woman at the counter had her back to me and did not respond. i thought she had head phones and tried to get her attention a few times. Finally someone else answered my simple question. I could not believe that she just completely ignored me. There were no other customers. I haven’t been in this shop in a long time because I moved to another part of town but I would...