McDonald's — Restaurant in Andover

Sat at the order spot for a while on the left side. Line was working fine until we got to that spot. Finally yelled hello after two more vehicles in the right order line got their order taken and went forward. There was originally no body behind me or on the other side ordering. Then when I finally got the ladies attention that oh hey there is somebody here she continued to give out poor customer service by not giving me attention to order. Kept repeating everything or saying what was that and could hear her talking to someone because headset was on still. Very rude and we will never go back there. I can speak because I've worked drive through before and know how it goes and everything was not done in a respectful way towards a paying customer. You get bad reviews when you don't give proper customer service and obviously poor training. To top it off my order was made wrong on the burger I ordered. Said only ketchup and pickles but of course messed up. Hmmmm wonder how...

This location is usually around 4 stars, but today we had a terrible experience. We asked for a side of mac sauce and some packets of ranch. We checked the bags before we left, and had neither of the sauces in the bag. Two employees asked if we checked under the fries. We told them we did, and even looked in the Big Mac and Classic Deluxe boxes to make sure we hadn't missed them. A woman in a teal shirt then came to the window and said "I'm the one that put them in there, so I know it was in there." I asked if she would like to check in the bag to confirm. "I'm just telling you....I put it in there, so I know it was in there." was her response. Sure enough. The original person helping us found it somewhere ridiculous. So she had made it, but never got it to the bag. Before you get defensive, take look around. I'll go to the other Andover location...

I frequent this McDonalds enough that they recognize the sound of my hybrid pulling up to,the outdoor menu.

“Good morning Mr. Furst. The usual?”

‘Howdjano it was me?”

“Oh, sir, we keep a file on everyone who uses our drive thru.”

“You do?!”

“Yes, sir. It helps us when we order supplies. We know exactly how many cases of USDA all meat sausage patties, cartons of farm fresh eggs, boxes of the finest quality biscuit mix, slices of R.E.A.L. American cheese, and pounds of freshly ground coffee to order.”

‘I had no idea your coffee was freshly ground!”

‘Many people comment that our coffee tastes like fresh ground.”

‘Wait. What?”

“Will that be all this morning?”

“Um, I guess so.”

‘Please pull forward. We’ll repeat your order three more times before you drive away realizing we forgot your...