Went just before 5pm and there was a handwritten sign on the door that they would be closed from 2-5. We decided to wait and after seating the approximately 30 people waiting inside was seated to our booth. The service was prompt and our order taken. My wife has the shrimp fried rice and I had the seafood fried chimichunga and 2 hard shell tacos. The food arrived before we finished the chips and the food was good. I desired a little more heat and ask for some hot sauce and about 10 minutes later he showed up with a bowl of peppers and sauce mixture. It was good but surely not "hot sauce".
We finished our food and waited and waited and waited for our check. We finally got the bill and he said that he would take it and will be right back and again we waited and waited and waited. By this time we spent more time waiting to pay than it took to enjoy the entire meal, including waiting to be seated. By this time I was antognized and took the check to the receptionist as no change was required.
The place is good but there is a serious need for wait staff. My server COULD NOT multitask to save his life!!!!! I will wait awhile until they mature but if service don't improve then i'm afraid it will be a short...
Read moreWe came with our friends for lunch while on a day trip. Service was not good and I'm not picky. We had to ask for drinks and silverware, the kid's drinks were never brought, my order was completely wrong. Since I got the wrong order, I asked for rice and beans. I was brought a plate where a burrito had clearly been on top of the rice and beans and there was still residual beef all over the plate. They offered to bring another, but at that point I was kind of grossed out and over it. My hubby asked for steak tacos, they came plain, just steak in a tortilla, not even cheese. He asked for cheese (assuming shredded as would normally come on a taco) and got a bowl of cheese sauce that cost 5.25. When my friend and I went to pay (two separate checks) we had been charged for the kid's drinks that never came, my reused plate of rice and beans, and overcharged as we were supposed to get the lunch special having ordered at 2:45. This was all met with frustration and arguing from the staff. We don't ever...
Read moreReview for Casa Azteca
Unfortunately, I had a very disappointing experience at Casa Azteca. I ordered a chicken dish, but when I tasted it, everything had a strong fishy flavor, which was confusing and unpleasant. I’m certain I ordered chicken, but it definitely didn’t taste like it.
When I politely tried to let the waitress know I received the wrong order, she didn’t understand me, just smiled and walked away without doing anything to help. There was no attempt to fix the issue or offer any kind of explanation.
When I went to pay, the cashier also didn’t speak English and didn’t say a single word—not even a simple thank you as I walked out. I left feeling frustrated and unwelcome.
To make matters worse, when I got home, I became very sick to my stomach and ended up spending most of the day in the bathroom. It was an overall unpleasant experience, and I truly hope the restaurant works on improving communication, food handling, and customer service...
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