Culver’s — Restaurant in Ankeny

I had a wonderful experience today! I was greeted upon entering by Arcelia. Her name tag identified her as the team leader and I think that’s a great choice of leadership. There was a disabled woman ahead of me who required some repetition and extra time as she ordered, Arcelia was very kind and patient and didn’t patronize her. As the family member of a disabled person who also needs extra time to order etc, I’ve been on the receiving end of less-than-stellar service. I’m so impressed and grateful for the care that she showed this customer. She also welcomed every customer entering and thanked every one leaving. Please let her know I’m impressed and grateful for her and her...

This is not a negative post, I went through the drive through and my food got messed up( people make mistakes) I came in to let them know and when I tell you I haven't had better customer service in my 31 years on this earth. A man greeted me at the door and asked what happened, I told him and he immediately took me to the front and had them make everything fresh for me and let me keep the original food! While i was waiting the manager came up and handed me a free concrete mixer coupon and told me she was so very sorry for the mistake and that she wanted to make it up to me. I've never felt so good about a fast food restaurant as I do...

ALWAYS interrupt while your ordering asking if “that’s all.” How about let the person finish ordering and a smart person will tell you they’re done ordering when they’re done ordering. I’ve been to this location close to 15 times and I would say 5 of those times my order has been messed up in some way. Also it’d be nice if the employees understood the menu and as a customer I wouldn’t have to explain things to them. I had to cancel my order out of frustration today and I don’t think I’ll ever come back, and I live...