Cancun Grill and Cantina - Ankeny — Restaurant in Ankeny

So, they lie..... dishonest. I call and ask about their "special." Asked what exactly it is and the price. Price quoted was off $1 - ok, strike 1. What they included was some cluge of a dish - not what they said. Clarified on the phone which menu item was included. Later, was told that what they actually included was something not even on the menu- intended to be cheap and mislead customers to perceive value. Nachos as clarified on the phone and in the menu are twice the size and include other ingredients than the slop I was served. Strike 2. Well- it worked to get me there. But I don't do future business with liars. Last, I scoured the menu looking to see if there is any mention of an upcharge for credit cards. This upcharge practice ia yet another way some business owners show their loathing of their customers and an intent to nickle and dime. But at least most are honest and disclose this rather than hiding it on the bill after you've paid. Strike 3. Heartfelt story about the owners' path to starting the restaurant online - must be hogwash. Immoral practices and deception should not be rewarded. Not good neighbors; embarrassed they call...

We got the fajita Nachos. You have to build it ourselves as they put all the ingredients separate over a bed of tortillas and queso. So you start by taking the ingredients and spreading them over the top.

What makes these nachos great is that you are served with fresh tortilla chips that are still warm and a bottle of salsa. This gives you the chips to take in all of the fajita.

When we go back, we will do a side of queso as there could have been more. We will also ask for Jalepenos.

The margaritas were amazing as I had the Jalepeno and cucumber. The prices are reasonable. When our waitress came over, she said, "Do you want small or medium. Of course, we chose medium, not realizing it was their 26-ounce jumbo, which is 12.99. Awesome for me, but too much for my girl.

Now the evening ended weird but understandable. A new waitress came in and took over our area where our waitress was sent to the back with big tables. Once we had our check, we waited 20 minutes, and she never came back. We had to go to the front to cash out. Still left 20% as I saw what was going on.

We will definitely be back. The food...

To clarify since the owners responded and I can’t reply to them for some reason. This was not in the restaurant, I ordered it on doordash and never got any chips with my order even though I paid for it and then I was was told something completely untrue over the phone while being talked down to. I used to order from her almost once a month but from now on I’ll be ordering elsewhere.

I ordered the queso dip (which has always included chips) on doordash with the rest of my food. The restaurant didn’t give my driver any chips for my order, doordash then gave me a free redelivery only to just have the restaurant not give them any chips again. I called to ask about this to see if they were out of them or if they were no longer part of ordering dips and was told very rudely that you must buy chips separately now and that there is a spot on doordash and the website to buy the chips to go with the dip but I have gone over the whole menu on their website and on doordash and there’s no place to...