Domino's Pizza — Restaurant in Anoka

My husband and I ordered pizza and loaded tator tots from this place on April 8. I called to complain because our food was burnt. Our pizza barely had any cheese, cut wrong, and didn't taste good. Our loaded tator tots were not close to what it was supposed to be. Had it at the Bloomington dominoes, and it was so yummy .. Here ..It was super hard and didn't have the necessary ingredients on it. I have been going to this place for over 5 years and never had an issue before. I called to complain very nicely and the manager said I was rambling and I am expecting a 5 star restaurant or gourmet food. I said I am expecting pizza .. what I paid for. He said cooking pizza isn't a science and that the food will always come out burnt depending on how many pizzas are in the oven. I said no I had other pizza before and this wasn't enjoyable. Even my kids didn't like it.. it was such a waste.. we threw it all away. I said can you tell John to cook better. I think that was the cook name.. he got so upset with me. I drove 20 minutes there to get pizza for my family the day before Easter, and the manager was so rude to me. I cried because I was so upset because of the manager attitude towards me. I told him to not take his bad day out on me. He gave me a $7 credit. My husband and I will always just order Marcos pizza instead. We will never eat at this...

This location for some time provided excellent service and a reasonable pick up time for online orders for a long time but recently the service and estimated pickup time for online orders has really taken a dive. Most of the time I would get a very accurate pick up time and now online orders just say 10-210 minutes which is a very difficult to understand how a business can send a customer a 10-210 minute pickup time . I believe this is because of dominoes area map which sends orders to each location based on your address which has been screwed up for years. What I mean by this is I live less then a mile away from this Anoka location and my online order go to the ham lake location which is 20-30 minutes away from me and vise Versa their customer from other areas outside of Anoka are being sent to Anoka. Once they fix this I believe the service will return to one that customers will be happy about, with this said the employees at this location work their butt off to put orders out as fast as they can even when they know the...

They do the same thing other stores do, where they’ll cancel your order if it’s too close to closing time because they start closing things down before the actual hours of operation end. The insiders at a dominos I used to work at used to do this too and complain about people ordering late all the time. If you don’t want people to order, change the closing hours to earlier, and stop the app from letting you order. No doubt even if they did the insiders would just start closing prep even earlier and still complain and cancel orders the same way since they don’t get paid enough to care. So it’s not really solvable unless DMs step in and regulate things more strictly, or they increase wages to hire people who wouldn’t have that be necessary.

I’ve had them deliver to the wrong house in the past as well on New Years, but at least usually they’re totally fine. So if you want pizza and it’s not super late this is an okay store...