Subway — Restaurant in Appleton

While the staff at this Subway location were friendly and helpful, my overall experience was disappointing. One major issue was the lack of a handheld menu. As someone with a visual impairment, I struggled to read the overhead menu, making it difficult to place my order without assistance. Providing an alternative menu option would make a huge difference for customers with similar needs.

Additionally, the entrance was quite hazardous. There were no rugs or mats, which resulted in a very slippery entryway—an accident waiting to happen, especially in bad weather. On top of that, the men's bathroom was out of order, and the only available restroom required a key for access. This level of restriction is highly unusual for a fast-food establishment and added unnecessary inconvenience to my visit.

While I appreciate the friendly service, the overall accessibility and comfort of this location left much to be desired. Unfortunately, these issues mean I’ll be taking my business elsewhere...

Absolutely terrible service I received tonight. I can forgive a few things when placing an order at a store for pick up. But tonight I was met with every bad experience rolled into one. The lobby was locked and I was told go to the drive through OK no issue there. I waited for 10 minutes waiting for someone to talk to me so I could pick up my already paid already made order. The worker had a lot of orders so I was annoyed but let it go. Got home to find half the ingredients on my wife's sub was missing and mine was just a disgusting mess that looked like it was thrown together by a drunk monkey. So we called to complain. "Are you a manager" "No, what's your problem" "Well we have some missing ingredients and I'd like discuss the poor customer experience with the locked door and being ignored for a full 10 minutes" "That's not my problem." click

I absolutely will not go to this store ever again... Can't believe this store changed ownership and nose dived...

My 86 year old friend was with me when we decided to visit this Subway. The door was locked accross from the handicapped parking. There is a ramp, but no railing, and it is narrow. My friend lost her balance due to the door being unexpectedly locked. If it were not for the fact I was still next to her to grab, she would have fallen off that ramp, and never recover from such a fall. Upon my going arround to the front I received very little empathy or understanding of the seriousness if she did fall. The owner did email me back with appologies. I only asked that ramp get railings. No...