Full House Seafood Restaurant — Restaurant in Arcadia

We were there yesterday for dine in. The service is bad. We waited for 50 minutes for nothing. We were at the table waiting for our food to be served. Waiters just ignore you. The manager runs this restaurant terribly. She doesn't apologize and listen to the customer all she says is that they're busy. The manager and waiters of this restaurant are very ineffecient. I went to the cashier to place our order since no waiter approach us even we're trying to call them. It was the female manager who's taking orders. She place our orders as to go orders even I told her that it's for dine in. It passed 50 min. and our food wasnt served yet and I saw a group of family next to us and behind us that just got there 20 min. after us their food is being served. I went to the cashier and waited for another 10 min. they said the food is coming I ask the male asst. manager that we've been sitting there for a long time waiting for our food. He promise that our food is coming soon. Passed 12minutes our food is not served yet I went back to the cashier and talk to the female manager and complained that howcome the family next to us and behind us are already eating. We got there ahead of them and our food is not ready yet. The female manager and male assistant manager talk on their language without saying any apologies. They just said that it's coming and they'll bring it on our table. I didn't understand what they're talking about. The assistant male manager went to our table and insisted that our order is for to go so it's all in a to go box. We were so mad and aggravated. We told the male assistant manager we are there for dine in not for to go. We told MALE ASSISTANT MANAGER we will just cancel everything WE ARE NOT HAPPY AT ALL WITH THEIR BAD SERVICE and he has the guts to be arrogant WITHOUT SAYING ANY APOLOGIES and have the guts to say we have to pay for the tea and two appetizers that was served. WE PAID $25 for UNACCEPTABLE SERVICE. VERY ARROGANT MANAGER AND ASSISTANT MANAGER/WAITER! You will waste your money here. The female manager, assistant male manager, their waiters, communication, service and the waiting time here is horrible! No apologies said except we the female and male manager kept saying we are really busy! The way they treat customer here is very unacceptable! They don't know good customer service! BAD SERVICE AND TERRIBLE HOW THEY MANAGE...

As you can see from the Yelp reviews, the quality of the food and services are not consistent. Sometime you get a good experience and in other times you would bumped into bad food or service.

We have not been here since Covid started. First time and we were kind of surprised by how good the dim sum were. No more pushing dim sum carts due to COVID, like other dim sum places, we had to order our food on a dim sum menu by making a check mark on the items we wanted.

The dim sums were steamed to order so they all came out fresh and steamy. The sticky rice in lotus leaf was a hit. The rice and the fillings were done perfectly with the flavor and texture on the rice, no mushy rices. The shrimp dumpling were filled with huge prawns and flavor. The turnip cake or radish cake were also good. I particularly like their soy sauce fried noodle with bean sprouts, crispy and flavorful.

The restaurant also offered whole roasted Turkey for the holidays, for less than $70, you can get a 12 pound roasted Turkey and a tray of sticky rice stuffing for the holiday dinner. When we were there for dim sum on Thanksgiving, we must have seen over 50 take outs for the Turkey.

So come to the restaurant without too much of an expectation and enjoy the dim sum, you might get a good...

Last Sunday, this place looked empty, but it wasn't bad! Roast duck was fresh, and they conveniently put all the desserts on one platter!

Previous review archived here: First time, I felt the staff did their best. Cut them some slack because it was super busy. Some lady was screaming because she wanted ice water. Hope she has a better day. But the staff didn't deserve her rude behavior, last time. This time, they were quick to bring the food, and refill our teapots, but were slow to close things out and take my card. Food: Last time, Roast Pork was a bit too salty and the skin wasn't crispy enough, but the meat on there had to right texture. Siu Mai had a more noticeable mushroom flavor, but this time, it was bland. Even their Har Cow was bland. It's supposed to have a sweet flavor to the shrimp and some cushy spring texture, but none of that was there this time. Need to wash them with alkaline water before cooking it. The only thing with flavor was the Salt &...