Carl’s Jr. — Restaurant in Arcata

Pricing was good but all else was a disaster. Price on menu board in drivethrough said one thing. They rang up a higher price. When I asked about it the lady at the window said it was tax (I asked to confirm that the tax was added as part of the cost of the food item which she said it was) and didn't know what to do. When I got my food and receipt I saw that the price of my food was higher than advertised and the tax was added separately. I raised the question again and three different people came to the window to explain it was tax. When I pointed to the separate tax line they closed the window and had a meeting inside and then sent out a forth gal who asked what my problem was. I exolained again that their advertised price was different from what they were charging me. She said she would have someone investigate the sign to confirm (apparently at a later date). When I tried to explain again that she can't advertise one price and charge me another she cut me off saying she wasn't stupid and not to treat her like she was. In one breath she said she didn't want to be treated like she didnt understand but then her actions screemed that she didn't understand or was ignorant of what to do with her new found knowledge of a price variance. She would not refund the difference or take any other action to correct the situation other than to say she would investigate my claim. I will make sure to steer clear the next time through. Charging more than...

Very slow service; warm, foamy chocolate milk shake. Won't be returning to this Carl's Jr! I am used to slow service but it is usually worth the wait, this experience proved it isn't always worth it! Hopefully this was just a bad day, but while we were at the window (finally) they brought up two fresh milkshakes that were mistakes and one worker told them other to go out them in the cooler... Wish they would have given us one of those instead of the one that must have been on the counter for the whole 20+ minutes we waited after ordering! Would have given one star but they did get the whip cream on...

went to carl’s jr. in arcata was disappointed with my order i ordered a bacon swiss crispy chicken with no tomato and they forgot my cheese and didn’t even put the chicken patty on it and instead replaced with chicken strips and the burger was cold and then i called to complain and the person who answered didn’t care she just said they had to substitute but didn’t even tell me otherwise i would have ordered something else i do not like chicken strips so i didn’t even get to eat my dinner... i used to work at the carl’s jr. in eureka and i would have handled the situation a...