Riptide Cafe — Restaurant in Arcata

Took quite awhile to make a turkey & cheese croissant with me being the only customer. Then they burnt it. Customer service wasn't bad or good, it was just nonexistent. 6.50 for a burnt breakfast & not so much as an apology. They did offer to remake it, but I could tell she really didn't want to so I said it's fine, ill try to pick the burnt parts off..... Also, I ordered a white chocolate mocha last time, asked for iced but they gave me a hot one. I said "no big deal, I'm running late so I'll just take it". Again, no apology for the screw up. When the coffee was finally cool enough to drink, it was a severe disappointment. Tasted like they burnt the grounds & like the creamer was past its date. Couldn't taste the white chocolate at all. It was like coffee with milk, not a white mocha. I'm honestly shocked when I see a line there. The coffee & food are both subpar & the customer service is lacking. It's a coffee shop, maybe a smile & a "good morning" would make the coffee easier...

The Riptide Cafe is a tiny, drive-thru coffee and bagel place that makes awesome coffee drinks and offers a variety of bagel items both sweet and savory. Every item is prepared to order, so it's always fresh and just the way you like it. They offer specials daily, have a selection of sweet breads and muffins, and give punch cards so you get a free drink after buying several. The staff is friendly, hard-working, and is always happy and smiling. The prices are a bit lower than the franchised competitor, so I prefer Riptide Cafe for better quality at...

My husband and I visited Riptide Cafe at the end of August. Very friendly and timely service! I ordered a coconut and caramel iced latte. It was AMAZING! Presentation 1/5 stars - - - my cup started getting soggy and I had to switch it out to a glass when we got back to our Airbnb. I'm sure that they had JUST ran out of plastic cups or something and that it was a random occasion! I would drink it out of the same cup again if necessary - - - it was THAT good! Thank you, Riptide Cafe! It was the best iced latte I had...