De La Cruz Mexican Grille — Restaurant in Arizona

How do you rate A ZERO Star? The new manager made it clear to me tonight that he does not care about the opinions of the family community of Gold Canyon!! We had heard that the previous staff all walked out on the new manager and l understand why! We had also been informed by our friends that we would be disappointed with the food portions, service ( very slow and this is May. The place was virtually empty of customers-not even the Arizona Season for visitors) And, the prices were not as posted correctly on the invitation to "all day happy hour". It all started when l asked to have the shredded chicken and the verde chile mixed half and half in my chimichanga. The restaurant had always honored my request in previous years of serving us. Never a doubt, the old management always was accommodating and extremely friendly. After all, Gold Canyon folks are friendly and welcoming. ( but not this new management team- it is obvious they're all about the dollar not repeat locals who recommend visiting folks check out de la Cruz ) The portion sizes are only half of what they use to be. We have always had two heaping commercial servings of rice and beans, Now it is one of each. The menu says Monterey cheese on the enchiladas and it came with cheddar. When l questioned it the waitress explained they only had yellow cheese. (seems she might had told me that. I do not like yellow cheese! Now l have a stomach ache and I paid $15.00, sour cream is $1.00 extra) I tried to talk to the manager and Ya know what he said? He said, " l don't care and l will give you the $.50 back for the overcharge on the drink" . I explained that was not the point. I wanted him to know that the service, food portions and entrees weren't good anymore. Locals are making negative comments. He again told me that he did not care and that l had come at an off night. I tried to offer helpful information and he said he did not like my attitude. I reminded him that he does not know who l am, and he said again " l don't care! Goodnight " with a sarcastic thank you! Thus, l left. Disappointed that our community has lost a previously terrific place to take friends and visitors for a delightful experience in our small community. I will remark to everyone l come into contact with about this unfortunate event. I do thank those of you who might be reading this for taking your time to learn from my grief. I can only suggest that one might take your green money and go to Los Gringos Mexican Restaurant in AJ, after all, our friends have and now we...

Worst ever “service” First, we made reservations for party of 6 through the website. Arrive and the restaurant is busy; usually a good sign. However, we’re told the website isn’t updated and they’re not notified of reservation requests. That’s ridiculous. We waited for a table to open, maybe 15 minutes pretty good time for how busy they are. Soda, water served fairly timely, marguerita and beers take somewhat longer. Orders placed, nothing exceptional or unusual. Tacos, quesadilla, salad, tostada- nothing extraordinary. Nothing that Taco Bell can’t serve in 5 minutes After more than an hour, started to realize most everyone was served, finished and left the restaurant. Waitress comes out the third time ,checking on chips and beers. I mention that 80% of tables have eaten and left and we’re still waiting Waitress response is they got slammed. Ok, maybe true 90 minutes previous but that excuse does not cut it at this point After 1hr45 min we’re still not served nor is the food in the window. However a large to go order has been taken, cooked and bagged We notified the wait staff to comp the beers, cocktail and sodas and walked out. By the time we hit the sidewalk a waitress came running out to let us know our order had just come up - not 90seconds after we walk out. If they can magically plate 6 dinners in just 90 seconds, they could have served our party long before we walked out

These people are a total waste of your time. Avoid this terrible excuse of service at all costs

Good salsa, though

Quick update: restaurant responded to the review on FB… laughing emoji. Good to know how they care abt...

I can't believe any positive comments about this place. On arrival, we were promptly seated, and within a couple of minutes we were brought chips and salsa by a nice young man. Chips weren't any better than Tostitoes, and the salsa was nothing special, but so far so good anyway. We finished that bowl of chips and still didn't get offered a drink from our waitress. The nice young man brought more chips. We were seated for about 15 minutes before we asked the chips guy to please get our waitress. FINALLY she arrived, and we placed our drink and food order together to make sure we weren't overlooked again. 15 minutes later I got my bottle of Corona, and it was almost 10 minutes after that when our blended margarita came. Hardly blended at all, there were big chunks of ice cube still in it, and it was awful. I couldn't even place what it was too much of, or too little of, it was so bad. We've now been here 45 minutes so I decided to look up some reviews. REALLY sorry I didn't do that before we came here. From the time we got there it was almost exactly an hour before we got our food. The rice was cold and bland. The Chile Relleno Pollo was so salty I mixed it with the rice so I could choke them both down. I'm not sure what all the "soup" was in my plate. The bill came and it was over $42 for 1 beer, 1 margarita, and 2 mid-level entrees. That's about 20-25% more than high end Mexican restaurants like Hacienda De Rosa's. I didn't get our middle-aged waitress' name, but she needs to explore other career choices - and not in the...