Loving Hut - Litchfield Park — Restaurant in Arizona

I left this review on their Facebook page:

"The menu says that you can add additional veggies to the menu, but when we tried to order the noble broccoli, add carrots, no onions... The man from the kitchen came out and told us no, that he would not do that. His reasoning was that it is a traditional Mongolian dish and that's how Mongolian people eat it.

I'm a big supporter of Loving Hut restaurants, especially the one in Glendale. I was so happy to see one closer to home in Litchfield Park. It seems the management of this location has a lot to learn about customer service. How in the world do you not allow additional vegetables in the dish?

Very disappointing."

Loving Hut replied by essentially calling me a liar:

" Dear Josh Kampmeier. Thank you for coming to Loving Hut Litchfield Park. We respect your point of view... it would be fair to speak the WHOLE TRUTH and HONESTY. You came during the RUSH HOUR. We have so many tickets in front of you and you asked to take out all onions and replace with carrots in a traditional Mongolian dish without paying the customization. Typically we cook as customers requested when time is permitted but you came during the rush hour and this particular Mongolian dish, the onions are the main ingredient to make the flavor like the way Mongolian people eat. If we do, It would become a carrot vegan beef dish instead of a traditional Mongolian dish. We explained it to you that it wouldn't be as good to change all the characters of a traditional Mongolian dish. We hope that you understand our point of view. Thank you."

Here is my reply to that:

"Wow. Now you are calling me a liar. Let's talk about TRUTH and HONESTY:

1.) No, we did not come during "RUSH HOUR with many tickets ahead of us." We were waiting in the parking for you to open at 5pm. We were the 2nd customers through the door. I wouldn't think 2 orders ahead of mine would be considered rush hour.

2.) I had absolutely no problem at all paying an upcharge to add the carrots and remove the onions. You wouldn't give us that option. It was a straight up, "No, I can't do that because that's not how Mongolian people eat it. It wouldn't be as good." You should let your customers determine what they think tastes good. Not everyone likes the same thing.

3.) The dish is called Noble Broccoli. The broccoli is the main ingredient. Broccoli and carrots is an extremely popular dish and while I can appreciate the traditional Mongolian recipe, I didn't come to Loving Hut to get Mongolian food. I came there to get vegan food. I would imagine that the traditional Mongolian dish is also made with cow beef, rather than soy beef.

I truly hope that you can accept my criticism as a way to become better. I don't post this to disparage your restaurant. As I mentioned, I am a long-time fan of the Loving Hut chains. As a client services manager myself, it is important to know where our company needs to improve. If I called my customer a liar every time they reported a problem, I wouldn't have my customers for very long."

There have been multiple replies to the review on their Facebook page if you are interested in checking it out. These guys are completely unprofessional and have no relation to the Loving Hut brand other than paying the franchise fee. Save yourself the trouble and go to the...

I will NEVER go back to the Loving Hut Litchfield location. I was excited to try the food there and was in a really good mood when we walked in. We ordered our food and drinks at the counter and sat down. Since the drinks we got were small with no refills, I wanted some water on the side. We had to get our own water that sat on top of the counter. That was weird but ok I can get my own water. The water tasted like bad tap water. I wanted to put lemon juice in there to make it a little more drinkable. So I nicely asked the girl working there with glasses on if I could have a couple slices of lemon. She was so rude and immediately made a weird face and gave me a shocked look of disgust and a look like she was annoyed and taken by surprise at my request for a couple lemon slices and how dare I ask her for that! She made a noise under her breath and walked away. 10 minutes later I had to ask again because she never came back and she said oh I forgot with a rude smirk and another annoyed look on her face. Obviously if she was THAT upset about it, she didn't forget. She just chose to ignore me. Then another 5 minutes passed and she brings out the smallest slice of lemon wedge cut in half. At that point I didn't even want it anymore because I thought she might have done something to it with her nasty attitude towards me for no reason. I smelled it and I swear it smelled like a dirty dish rag or mop. It definitely wasn't fresh smelling at all. So I put the cup of water and the lemon on another table. I'm not saying she did anything to it but you never know what goes on when you can't see. Unbelievable to be treated so poorly over a lemon slice. They were not super busy but It took forever for the food to come out also. My tofu noodle meal that I got wasn't that great either. It was greasy and bland. It made my stomach hurt afterwards. I was hoping she didn't do anything to it as I was eating it. My iced coffee was really good but small and it had mostly ice and very little coffee. Not worth the price. The entire time I was in a bad mood over what I experienced. Which I feel is very unfair to me as a happy customer walking in. I wish I could give 0 stars and after reading other 1 star and 2 star reviews, I'm even more disgusted with...

I've never had such a terrible experience at a place that I had such high hopes for. I was extremely happy to find a vegan restaurant near me and when I ordered with a man and I asked him for "save the curry" with a side of brown rice, spring rolls and a smoothie with strawberry and mango. When my rolls came out they were great but later when my curry came out it wasn't at all what I expected it was a plate of fried rice with appeared to be some sort of chicken-like topping. The lady who served me said it was her second day and she didn't take the order so I would have to talk to the person in charge, the man I originally ordered from. He said that's what he understood I ordered so it's not his fault. I told him I wasn't blaming anyone it's just not what I wanted and if he could just make me what I wanted, I brought up the picture of the menu and showed them what I wanted, he said no I had to eat what they brought me or pay for a new order. I said I hadn't even touched the food and didn't want it he said "oh well, that's not fair to make us make you food again you already have food there nothing wrong with it". I told him to just give me my money back then and he refused. He said no I'm not because there's nothing wrong with the food just go sit down and eat it! I said no it's not what I wanted or ordered and I have to go find somewhere to eat now and to please return my money. He attempted to repeatedly argue and treat me like a child and began to raise his voice in front of everyone. I didn't want to cause more of a seen but I actually did need my money so I stayed there until he finally agreed to return my money and said to never come back to the restaurant again. Which is when I asked for his name and he said it was Harry and he was in charge and never wanted me there again and started to yell at me. But I was just humiliated at how he treated me, wasn't able to taste their food but I can at least tell you the man in charge is a terrible person who...