Cold Stone Creamery — Restaurant in Arlington

Absolutely Disgusted – FOUND HAIR IN MY ICE CREAM I had a disturbing experience with Cold Stone Creamery that I feel compelled to share. While eating my ice cream, I suddenly started choking. When I pulled out what I was choking on, I discovered a strand of hair in my mouth. I was absolutely disgusted and shocked—this is completely unacceptable, especially from a food establishment.

What made this worse was the lack of accessibility when I tried to contact the store. I called the listed number, (682) 248-3288, several times. The voicemail was not accepting messages, and it wasn’t until my fifth attempt that someone finally answered.

I spoke with a manager named Mona, who was polite and apologetic. She mentioned she would pass my information to the GM, but I honestly don’t know what that’s supposed to mean or what kind of resolution to expect. A voicemail or message won’t fix the fact that I was nearly harmed due to a lack of basic hygiene protocols.

This situation could’ve resulted in a serious health issue. Incidents like this are exactly why food safety protocols exist. I’m extremely disappointed, and I hope the company takes this matter seriously and enforces stricter quality control to prevent something like this from happening to...

I’m pretty easy to please, worked in customer service lots of years. Staff when we walked in tonight were so unprofessional! I’m shocked at the “friendly” reviews. They greeted us, asked if we’d like free samples, we declined. They stood in a circle talking. It took a second to grab their attention to order and pay. I forgot to look at size of ice cream I wanted, so when I was asked, I hesitated. The girl had the audacity to roll her eyes and walk away. Had to grab someone else’s attention to continue to checkout. When ice cream was being made, we wanted to watch. The girl looked up at us like “can I help you??”. My husband explained we just wanted to watch the magic. Ice cream was great, but sloppily made. Hoping this was just a bad night. We will be back since this was our first time at this location. Would’ve given 5/5 stars if service was friendly. Great location wise, great ice cream of course, and hoping for friendlier...

I must say this location and staff is way better than the highlands location! I love Coldstone but since I came here from Atlanta I’ve been disappointed but this team really made me feel like back home:) I came in on a late Saturday night for a Peanut butter cup perfection but Mona made me step out my comfort zone and I got a founders favorite with cake batter ice cream IT WAS DELICIOUS 10/10! Everyone was so nice, friendly and extremely helpful upon checking out Kei upsold me on a cone and was generous with the napkins! The level of hospitality, cleanliness, and quality is EXCEPTIONAL :) I will be coming back with the family as soon...