Ginger Exchange Express - Arlington — Restaurant in Arlington

ACTUAL ROTTEN FOOD, potential food poisoning. I ordered takeout from this place on 11/04/23. When I arrived home, I discovered that all of the rolls that included avocado were filled with rotten avocado. Not oxidized avocado, actual rotten avocado. There was also off-color salmon in a few of the rolls and the escolar was slimy.

As soon as we ate a roll both myself and my wife noticed that it tasted rotten and then we saw that all of the avocado was black in color. We are now both feeling ill and crossing our fingers that it doesn't get worse, especially considering they serve raw fish.

I contacted the restaurant and they at first apologized and said the avocado shipment was rotten and that they would refund us the money. I pointed out that they didn't need to serve the avocado if it was rotten and they said a manager would call in a few minutes to process the refund.

After 10 minutes, then 20 minutes, then 30 minutes, then 1 hour, and now 2 hours, it seems that they no longer care. I've called several times asking when the manager would call. The last two times the woman who answers the phone simply hung up on me. It seems they are not concerned with serving customers rotten food. They certainly don't seem concerned with processing the refund or calling us back. If this is the care they take with their avocados, I can only imagine the state of the rest of the kitchen.

As there has been no response from the restaurant, it seems my only resolution in this case is to contact the DOH and report them. I've included a photo of the rotten avocado for anyone who wishes to see it (it's not even the worst photo). Obviously, I wouldn't recommend eating here, the food safety standards are disturbing and the customer service is atrocious. I'm just hoping I don't end up in the hospital with food poisoning.

UPDATE: No response from the restaurant via email, phone or social media. They have not returned any the funds despite acknowledging that the food was rotten and now they simply hang up when we call. Incredibly awful service, we both felt ill afterwards. Clearly, they don't care about the health or safety of their customers. Eat here at...

I was visiting a family member and we ordered delivery from here. What a stressful disaster that was. The order was supposed to be dropped off and I get a text message from a door dash driver saying his car broke down. I was so confused it never said door dash when it was through their website and if I had known I would have just used my app. The driver was telling me to cancel the order and now I’m trying to explain to him I can’t it’s through the restaurants door dash. So I call the place and the kid working there says he doesn’t know how to order another driver. He didn’t know much about anything, so I went to pick up the order myself. I called door dash they were helpful, but couldn’t help with the refund so I call the restaurant again, says managers come in at night, call again later and they weren’t there that night and so he took my number down. Normally I wouldn’t be such a Karen, but it’s the principle! It’s been three days, no call, crooks took my money. On top of that I wanted a shrimp roll and I got salmon! 75 cents extra for peanut sauce no problem, never got it either....

I don't know if I went on a bad day or not, but what happen to me should never happen to anyone I legitimately went there when they told me the food was going to be done and there was no sign of anyone I waited to then hear them just joking and laughing in the back someone came out and told me my food is gonna be an additional 15 mins so I waited. Finally got my food and the one lady working there was extremely rude to me for no reason I have no idea what her problem was maybe she was having a bad day, but still this is a business you shouldn't talk to your customers like that. I get home eat the food which was undercooked to then have to be taken to the hospital for food poisoning it was the worst experience of my life and I hope to whoever orders there they don't experience the same! I just had to put it out there because I should have never had to...