Jack in the Box — Restaurant in Arlington

I am a regular customer here at this Jack and I usually do my online pick up orders for Jessica at least once a week. I left a previous review 2 times with how great the service was here. This time however was very different. The guy at the speaker had an attitude from start to finish. I ordered 2 combos via the app on my boyfriends phone and picked these up on my way home from work. They proceeded to tell me you didn't get drinks as I asked for my drinks. There is a lady with short hair and she is usually very friendly but when I noticed things were weird and they didn't want to give me my drinks I said can we just do a full refund. The guy says he's new and can't do that, while sighing and giving me attitude the whole time. But THEN as I give them the bag back it rips and the lady inside starts freaking out saying it's Mt fault the bag ripped and she's not giving me a new bag??? She says WERE SWAMPED.

Okay? And ? You refuse my drinks I paid for and then didn't want to give me anew paper bag when mine ripped ??

I told the boy at the front that it would be best to change his attitude as I do understand working halloween since I had just left work myself but there was absolutely no reason for it.

I am unfortunate I didn't get their names, but I do see the short haired woman regularly and she is usually nice to me so I'm sure I'll be able to get her name soon.

I am also sending an email about this experience to the corporate office because it was the worst customer service I have ever received in my lifetime, and...

I haven't been to jack in the box in a while and decided to go to this location tonight after work. Got to the drive thru at 1am and tried to order. The order taker was very rude. I dont know what happened to her or if she had a bad day, but that's no excuse to treat a customer the way she did. She greeted me, and I asked if I can get a combo. But she stayed quiet, and there was no response. Then she proceeded to say "okay you ordered a combo but what side, what drink, what size, i dont know what you want, its your order". I haven't been here in awhile and dont remember how the ordering work, but I remember customer service was better than this.

• And after reading some of the recent reviews, people are talking about the same thing: customer service. Management is obviously not doing...

I went through the drive through to order 2 for $4 crossiants. I get to the window and she ask for the number and I give it to her off of the coupon and she states that it doesn't work. So I show her the coupon on my phone and she says she has to have the paper copy. I ask why do I have to drive all the way home to get paper copy when I have the same coupon on my phone. She said because her manager wants the paper copy in the register. I ask for the store manager information and she stated they are not owned by a company but franchise. I told her either way this is not good customer service. She would not give me mangers number stated she only had the private number. I will not be back and went to another Jack in the box with the same coupon on my phone with no problems. Horrible customer...