Hotshots Sports Bar and Grill Arnold, MO

Worst service ever at a Hot Shots location. We went this last Friday at 8:30 for a friend's going away party. It took 10 minutes for our table to be greeted. Our servers name was Raven. When we were finally greeted, we weren't even offered a drink. We told her we would like menus and a drink and before we could even order drinks, she walked away and returned 5 minutes later with menus. She put the menus down and immediately walked away, again, leaving us without drinks. She returned 5 minutes later and asked, "Are you ready to order?" We put in drink and food orders. About 5 minutes into waiting for our drinks, we decided we would like shots. We waved Raven down and she looked at us and walked away. She did not even acknowledge that she saw us and would be right over. She returned and we said we were wanting to get shots. She said should would go get our drinks first and walked away. She returned with our drinks and the food right behind it. (Food was delicious as always).

Throughout the night, Raven would only come over to cleans plates and drinks. I remember only twice her asking if we were ok or needed anything. Any other time, we had to wave her down. At one point, we were out of drinks and we look for her and she is sitting at a table on her phone. She comes over and we ask what time they close and she tells us in an hour, which would be 1AM. We order more drinks and as we're waiting, the bouncer begins putting up chairs around the bar/restaurant. This is an hour before closing time! I feel like it was very rude and inconsiderate to the customers and makes them feel like they need to leave. We all understand the employees would like to leave when on time but as a previous waitress in the food industry, we were trained to never put up chairs/vacuum/or do "closing" duties around customers.

There were very few people in the bar that evening due to the weather conditions. You would think you would give this group of people excellent attention since the tips will probably we scarce. This was not the case with Raven. She had asked us 2-3 times if we were ready for our check before last call had even been called. She did not seem to care about her customers or her job. If they wanted to close up early, we would've been completely ok with that. But they needed to tell us this.

Every time I go to a Hot Shots, I have always received great service with no issues. This was the first time I have ever been dissatisfied at Hot Shots.