Chipotle Mexican Grill — Restaurant in Arroyo Grande

UGH. The worst experience ever. Negative stars if I could. I placed a delivery order 1 hour before chipotle closed on Grand through the CHIPOTLE APP. Mind you I live 5 minutes away, I was busy and thought chipotle would be great to get delivered. I placed an order and my arrival time was 9:50pm for $66.69. At 9:45 I was getting concerned because I hadn't received any sort of text message letting me know my order was on the way. (They close at 10:00pm). At 9:52pm I call chipotle on grand to make sure my order was still coming. Instead of getting ahold of the grand store I get in contact with chipotle customer support?? They told me my order had been cancelled because it wasn't picked up. At 10:02pm my boyfriend and I jump into the car to run down to chipotle to see if anyone was still there so I could just pick up my order myself (after paying $20+ for it to be delivered). I arrive at 10:07pm, the employees to try to ignore us. They finally grab their manager and she comes out, explaining to my boyfriend that the second the store closes they THROW AWAY any PREPAID orders. Listen, I get it, we placed an order before they closed, but it was placed an HOUR PRIOR to chipotle closing. I expect that if there are any issues with my order that I will be contacted immediately. I wouldn't have been upset at all if they called me and told me a delivery driver never came and that we could pick up our order or they could issue a refund. I would have been there in 5 mins, even before they closed! I'm sooooo upset that they just took my money and didn't contact me at all. If I had never contacted them would they have even given a refund? Did the employees eat my order once it hit 10:00pm?? I can't even begin to describe how terrible this was. NEVER NEVER NEVER place an order with Chipotle ever for delivery. Go pick it up yourself - or better yet, never get chipotle again. Don't accept and order if you can't fulfill it chipotle. You should be ashamed to represent a company with those guidelines - we will never return here, or to any...

Good burrito, good flavors, just that once we went there and they ran out of burrito tortillas, so we went to Tacos de Acapulco instead and weren't disappointed. But for a chain you can't go wrong really. I suppose in a pandemic there's weird supply chain shortages happening in ways that you can't even imagine. I'm not holding it against them, just found it odd is all. I've never seen McDonald's run out of hamburger buns, just sayin'! I have a sneaking suspicion we're witnessing not only an unprecedented supply and demand phenomenon, but also a humanitarian push back towards the service jobs industries as well. It's a dirty process and causes societal growing pains, and everyone's got an opinion, but I think it'll help the working class people eventually force industries to pay living wages and treat people like human beings. As a former chef I like seeing food jobs get better. Anyway, I digress. Chipotle is always pretty consistently good,...

Have been given food poisoning from this location, including many others that I've spoken about my experiences with.

They either don't restock food items or let them sit for so long they become inedible. That's not to mention the poor maintenance of their refrigeration unit where they keep the line prep items. (Which is likely the cause of the rampant food poisonings.)

It's impossible to speak to an employee because their phone number is guarded by robots and outsourced call centers. Something simple, like asking if they have something in stock before you order is out of the question because of this.

All of this is to say that while Chipotle normally has delicious food that makes me want to give them another shot, I'm reminded that the terrible experience makes the food not worth spending money on.

However, they do have some very nice employees amongst the apathetic who stood out to me. Shout out to everyone...