Domino's Pizza — Restaurant in Ashland

Ordered for delivery, the deliver said it was delivered when it was not. Waited for an hour and 30 minutes for it and nothing! Called the store at 340pm and a man named jaren? I say jaren bacuse after refusing to give his real full name thats what I got. Said it hadent even left the store was just sitting there then hung up. Called 40 minutes later and he picked up again to argue with me for 20 minutes telling me very unprofessional things and treatimg me like dirt. Explained to me that there was not a manager on call at the store today only employees because his manager called in and he had no idea how to refund and so i couldn't have one. Thats right no refund for food that is marked as delivered for 2 hours and was never received 50$ down the drain and no refund or food? At this point it's 5pm Great! I asked to speak to the GM and a number for the gm and was laughed at! He asked me if i knew what Facebook was and how to use it? This man spent the entire call laughing at me which is frustratingly unprofessional. He told me what do I get out of giving him a hard time I told him what I want to get is my 50 dollars back for an order that never showed up! I asked when the gm would be in and was told he didn't know and to call back some other time when he's not working. The run around and being laughed at and told rude comments was the worst. Having someone answer the phone slurring words and being rude points out that drug test need to be had at this store. Ive never ever had someone pick up a store phone and laugh at a customer and taunt them for wanting a refund for an order the store never even sent out 2 hours later. Being called a karen is 100% fun im not old enough nor do I act that way. But yes im mad RN with being treated that way lied to and laughed at and refused to give me food or my money back. Oh but im sure everyone working will lie through their teeth and I'll never recive my refund thanks for being the worst...

We order via the app. The tracker said the pizza had been delivered- I waited 10 minutes thinking the driver had accidentally hit the deliver button but wasn’t quite at the house- but alas- no pizza was delivered. I called the store and no one picked up. The general mailbox was full and the line said to call again. I called probably four times before someone picked up. The kiddo that answered was pretty flummoxed but friendly- he stated that his manager was not in and said they were slammed. I felt so bad but my kiddos were waiting on pizza and if mine had been delivered else where- that stinks but we could have had leftovers- not a huge deal- I just didn’t want to be charged. Just then! The pizza arrived. And it was the best dang pizza- I think dominoes has really stepped up their game. The last two time we have ordered: the pizza had been sooooooo good and loaded. Anyway- I bet this store gets crushed and I’m thankful they...

My pizza was cold hair in the food lava cakes were cold no sauce on the wings which is everything we ordered and as we tried calling multiple times there was no answer couple times before we got no sauce on wings or they forgot something it’s frustrating having to wait every time we ordered food for either them to answer a call or come back 30 minutes later with more food and having to spend extra for them to come back so my girlfriend finally got hold of the manager after 20+ calls and he snapped her out i never made a big deal out of it until then he knew he was wrong so just know monday morning we’ll be calling cooperate and definitely not spending anymore money for terrible...