KFC — Restaurant in Ashland

455pm waited 10 minutes to take order. Noticed 2 cars parked on side of drive thru. I ordered the $20 family 7 piece chicken meal. Add Chicken breast on side with LG coleslaw. Technically at all KFC'S ,that are run correct. 7 piece is 1 breast 2 thighs 2 wings 2 legs. This coming from Regional!!!! Yeah I know people. I took a video of the order I got. Bucket had 2 breasts and 6 little tiny wing's. While opening up the sides There was a long brown hair in one of the Leg potatos , and my God the coleslaw tastes spoiled. The biscuits hard as a rock. We threw everything away I got a text telling me my next KFC meal is free with phone number and code for the next manager. This place needs to just be shut down. To Slow, unable to perform duties correctly, making orders incorrectly .Don't know how to drop chicken before dinner rush. Don't turn biscuits after setting from lunch. This place doesn't even deserve a quarter ⭐. I would...

Well today my daughter had the worse experience ever! I’m still in shock of how everything was handled from store employee to the Store manager all the way up to the GM who never even returned a call to take care of the matter! It took us calling another store to get the chance to experience real customer service. Kudos to the Russell store manager who gladly replaced a 12pc tender that was left out of our order. When the Winchester store manager called my daughter a liar and insisted it was in the bag! Unbelievable! What ever happened to Customer Service? I am outraged and I will NEVER visit this KFC again! The world is a scary place now and there is no place for this kind of treatment! A simple bring your receipt and we’d be glad to make it right would have been sufficient. You never argue with...

Started calling this place at 7 pm because I wanted pot pies and know this is the worst location for "sorry, we are out" but line was busy for 15 minutes so I drove down and of course, they only had one! I called while I was in drive thru just to see and phone was still busy. When I mentioned to worker that I tried not to waste my time coming by calling but their phone must be off the hook his response was "we've been so busy and haven't had time to answer"???? Duh, you just lied!! I'm soo sick of this location. They were NOT busy, I was the only person in drive thru but two workers sitting outside smoking. This is actually normal behavior for this location, why am I surprised? Do...