Tim Hortons — Restaurant in Ashland

This location is the absolute worst! For the amount of money I spend daily at various Tim Horton’s , especially this one since recently its closer to my job, I am beyond over the whole place. The employees mostly carry themselves unprofessionally and it seems that they get offended or bothered by specific orders . Well if they don’t want to make things specifically the options should not be offered. I could upload a month worth of receipts and I went there 23 out of 30 days and I was satisfied barely half of those days. They surely charge you for every little thing but barely give what they charge you for. I believe it should be a set amount of everything every time but hey I guess here the loyal customer is far from right... lately I have been driving to the one on 13th Street although it’s way outta the way I’ve never left unsatisfied and they have even made a mistake on my order before... speaks volumes.. the only way I use this one now is if I’m running behind and I have to bring my blood...

Coffee tasted old. It took 15 min to get our order. They were not busy. The guy at the register just stood around, I guess expecting another worker to make our order. The one latte he started got cold he said. He seriously stood there and tried to take another worker's order she prepared. So, he started another one, then talked and it got cold too. He finally finished our order. The order was 1 small latte and 1 med hot chocolate. I saw 2 customers walk out,because he just stood there chatting. He was just a little too "laid back" and we'll say mellow. This was on Winchester. I won't be going back...

Update: After contacting Tim Hortons via Facebook concerning my experience, I was contacted by Tim from the Portsmouth location. He was very concerned about the issues I had during my visit. He was very kind and I could tell he was sincere about making the necessary changes! He even sent me a Tim Hortons gift card, which I received today! The only other restaurant or coffee shop I have ever seen do this before is Starbucks! Tim provided excellent customer service and I will definitely be giving them another chance! A special Thank you to Tim at Tim...