Taco Bell — Restaurant in Ashtabula

Waited in drive thru over 30 minutes. Once home, we discovered the entire order (except cinnamon twists & 1 quesadilla) was prepared incorrectly. Bean burrito had onions (ordered without), potatoes and chalupa had sour cream (ordered both no sour cream, add avocado ranch - extra charge), chalupa had lettuce & no rice (ordered no lettuce, add rice - extra charge), soft taco had lettuce (ordered no lettuce), quesadilla had tomatoes added (ordered no sauce and didn’t ask for tomatoes to be added so 🤷🏻‍♀️). The manager was very rude and unhelpful when I called (I’m always polite if I have to talk to a manager about something because we’re all human and mistakes happen), said no refund, only remake the order if we bring ALL the food back with receipt…..1) we didn’t want to go sit in line for another 30 + minutes. 2) the desserts and one quesadilla (which was made correctly) were already being eaten while I was calling the manager. 3) we weren’t given a receipt (I assume because we ordered on the app). When I told him I ordered on the app, he said oh sorry then there’s nothing he can do about it and told me I will need to make a complaint to customer service through the app 🙄 This isn’t the first time we’ve had problems at the Ashtabula location. And on top of all that, today I noticed we were double...

Multiple years of a string of poor leadership. To the point where they never even take down the sign that says “under new management”. Anytime you pull into the line there’s at least a 60% chance you are going to be trapped in that drive through for 20 min. When they aren’t understaffed they’re facing technology issues.

Once after being trapped for a half hour picking up food for my pregnant wife, I politely asked (it’s not the workers fault) for coupons for my trouble. I was greeted with a hostile shift manager that accused me of being rude to his employees and then shut the window. When I attempted to deescalate the situation he began mocking me through the window.

9/10 the staff are doing their best to put on a brave face and soldier on through on nights when they are understaffed and there are multiple DoorDash orders of over 100$ that back up the kitchen and completely slow service to a halt.

The 1/10 of the time that they aren’t exactly glowingly happy is just a result of those working conditions.

I once pulled in at 11:00PM and the guy told me he couldn’t make any food because he was literally the only worker on site. He then informed me he would be quitting the next day due to the mismanagement of...

The prices are very decent, the workers worked hard and were pleasant. I was told to order on the kiosk and when I went to touch the screen it was disgusting. No hand sanitizer next to it so I washed my hands in the restroom after I ordered. I later saw sanitizer over on the counter which I wouldn't have been able to access due to people waiting for orders anyway. It took forever for our initial order and I was asked to accept a substitution. I agreed. Then I was asked if I would like my initial order since they were now able to make it, I said, yes! It never came. The inside of the restaurant was very dirty. Men's restroom had no attention and was out of tp when my little boy used it. My little boy didn't mind the dirt or having no tp. He enjoyed himself and ate all 3 of his tacos! 🤷🏻‍♀️ A mixed review, I know. Possibly poor management or lack of enough help? Idk. As I stated earlier, staff was still pleasant and I could see they were working very hard to...