Dairy Queen — Restaurant in Ashtabula

we frequent this one often since we live very close by, every yr for past 5 years...Never had a problem until today :( I ordered with my family and I picked the "new" strawberry Ghirardelli Blizzard. I got it and started in when i noticed there wasnt any ghirardelli in it, just some flakes of "dipping" chocolate they use for dipped cones. I asked the woman working and told her i got the wrong choc. in my blizzard. She told me straight up that they dont actually have Ghirardelli Chocolate there! I said "but your sign plainly says "New strawberry with ghirardelli" , if you dont have it why didnt anyone tell me i would have just ordered something else. This isnt what I ordered. Maybe put a sign up or tell ppl who order it that you dont have any. She did NOTHING about it. This bothered me, they are selling a blizzard marketed with Ghirardelli choc. but doesnt have any in it!? they think thats okay? what else are they making that we arent getting our...

We ordered an ice cream cake that was supposed to be a pre-decorated log cake with 'Happy 40th Birthday **" added to the cake. When we got home and opened the container, it was a plain ice cream log with no icing edging, decorations, etc. and no 40th written on it. Just a white log with 3 words written in yellow gel icing. There was no time to go back and have them fix it, etc. We have another Dairy Queen half a mile from us but chose this location being it was a larger establishment and thought the quality would be better. I am very disappointed in the quality and appearance of this cake and am embarrassed to present this cake to my sister for her 40th birthday! A one star is only because 0 stars is...

It appeared that they only had 2 people working. The drive thru had a steady flow of traffic. At the walk up window there was a mom, dad and son. They did not have a big or complex order. It took them 9 minutes to take their order, pay for it, serve it then take my order, pay for it and then receive it. Slow, very slow. I should have stopped at the one on the other side of town. I bet they are way...