Kinetic Fiber Internet - Ashtabula, OH — Local services in Ashtabula

It’s not the technician is the company period. It started on a Friday. My service went out around 3pm called in we were on the phone about an hour. Yes you need a tech. They will be there Saturday.

Friday afternoon I get a confirmation text. I didn’t know at first it said I had until 8 pm to confirm. Well is doesn’t take 3hrs to wash dishes. I went back seen the text went to confirm it. A pop up said I was too late. This is probably around 5 /5:30. I was supposed to have until 8pm..guess what I had no tech Saturday. Call them back long story short I was supposed to get a tech Monday all the confirmation went through, texh never comes. So I went to Spectrum got my service from them back. They have good customer serve too because in my madness Friday evening I called them and asked how soon I could get a tech to fix my service. The answer was two hours. Spectrum. So it’s Wednesday now my Kinetic tech with no clue shows up to the house. He was supposed to be cancelled too..well thank you 6 days late. Not his fault. The people you talk to on the phone stink. All there supervisors are named O’Neil, Billing and tech anyway. It was a terrible experience. My internet went out every day for 6 days at around 3pm. It would last anywhere from 3 to 10 hours. There customer service is powerless and can’t get you to America. DONT DO IT. I looked on my available WiFi’s around my neighborhood nobody has Kinetic. Their internet is good when it works. They can’t service people. Glad I don’t have children here. My service was never installed right. I work 2nds so it went all week unnoticed. My service was less than 7 days old. You people that gave them 5 stars call for service. Especially if it’s close to the weekend you won’t get it. The people that answer the phone are not top notch. The Indians are better. Just look at your WiFi in your neighborhood. I have 0 kinetics. Should tell you something. I live in...

I wanted to take a moment to express my utmost satisfaction with the service provided by Joe, my Kinetic install technician. From the moment he arrived, Joe exhibited a perfect blend of professionalism and personability that immediately put me at ease.

Not only was Joe incredibly knowledgeable about the installation process, but he also went above and beyond to ensure that the job was done right the first time. He took the time to thoroughly explain each step of the process, ensuring that I was comfortable and informed throughout the installation.

Furthermore, Joe was attentive to my preferences, particularly regarding the aesthetics of the fiber optic line coming into my home. He listened carefully to my concerns and preferences, and he executed the installation with precision and attention to detail that exceeded my expectations.

Joe's dedication to providing excellent service was evident in his meticulous approach to the job and his willingness to answer all of my questions with clarity and confidence. His commitment to customer satisfaction is truly commendable, and it made a significant difference in my overall experience.

In light of my exceptional experience with Joe, I would highly recommend requesting his services for any future installations or technical support needs. His professionalism, expertise, and customer-centric approach make him an invaluable asset to Kinetic Windstream.

I am writing this review to ensure that Kinetic Windstream is aware of the outstanding service provided by Joe. He is a true ambassador for your company, and I am grateful for the fantastic service I received today.

Thank you once again for sending Joe to handle my installation. I look forward to continuing to rely on Kinetic Windstream for my internet service needs, knowing that I am in capable and...

The Customer Service people are very kind & amazing. The door to door person lied about everything. Nothing we were promised from a $100 gift card to price lock for 2 year's has, from beginning to 6 months, all been a lie! When we spoke with customer service they reduce our bill to match the lie we were told upon signing up & now we do not have enough WiFi service for 2 tv's, 2 cell phones, our 2 cameras & my Roomba vacuum let alone if we have company! I ve called 3x in less than 6 months our bill tripled after 3 months of the initial sign up which was never the amount that was proposed then either. I am angry & switching back to Spectrum this month. Spectrum at least is honest that they aren't going to have good service unless we pay more money. Spectrum is still less than Kinetic. We were tricked into signing up! I d not even give them 1 star except they were polite but not 1 person has told us why nothing is as we were explained/conned into.. Super...