Athens pizza — Restaurant in Athens-Clarke County Unified Government

Hands down, the WORST run business I have ever come across. The food is actually really good, which is such a shame! We've had problems with delivery for a while now, which is horrendous (large wait times, cold pizza upon arrival, etc.), but we keep going back because we like the pizza. Last weekend was the FINAL straw. I pre-ordered two pizzas at 5:45pm for a 7pm arrival, and it didn't arrive until 9pm! NO phone call with a status update or apologies from the establishment (the one time he actually answered). I was dismissed and even hung up on, after he rudely stated that I "just had to wait because the driver was detoured because of the game" (there were no road blocks or detours because of the game from where I live to Athens Pizza). I kept calling to see where my pizza was, and nobody ever picked up. I had to call the third party delivery service to complain and even THEY couldn't get a hold of Athens Pizza. I think it is terrible customer service! All I asked for was an apology, a status update, or even my order to be comped for essentially waiting 2 hours for my pizza. I ended up just cancelling the order through the third party delivery app because nobody at the establishment would answer to process my cancellation. Absolutely horrible. If this was a one time thing, I can forgive, but because it's happened a few times I will not be...

They need to seriously rethink their salad menu. The Caesar salad consisted of a stingy amount of Romaine lettuce and about quarter cup of grated cheese out of a plastic jar with a few croutons out of a bag. Everything was sold in disposable containers, and there was no recycling. They didn't even have cups for water. While the person up front was very nice, we could have had a better meal at Wendy's or Subway. It is unfortunate that this restaurant will probably not last very long because they're using the same formula and apparently the same seating arrangement that the previous restaurant used that was in this space. I wish I could be more hopeful but I don't see anything unique or special that will allow this particular restaurant to thrive any better than Koyla did. Now as Athens Pizza and before when it was Koyla, they couldn't decide whether it was fast food or a sit-down restaurant. I wish someone would warn prospective starter restaurant owners that this is not an ideal location for a restaurant. The fact that it hasn't been snapped up by a Starbucks or TJ's deli is a good clue. Parking is difficult, too tight, and there's too much street traffic in front of...

Part of being in the food business is customer service. This establishment Seems to have 0. Our delivery time was estimated at a hour and 8 minutes, I called after a hour and 15 minutes to be told it would take a additional 30-45 minutes. Yes it’s Friday night I understand that however you should be able to either give a better estimate or at least alert the customer it will take longer then expected. Secondly when I called the young lady on the line said they apologize for the wait but seemed so unapologetic and was so monotone it sounded like a recording. After being told it would be at least a two hour wait total I asked to speak to a supervisor or manager only to be put on hold and then told they didn’t have one. I said so it’s a busy Friday night and you have no manager and she said yes. She then replied it’s a small business and there were only two people working. If this is the case maybe you shouldn’t offer delivery. This has to be one of the worst customer service experiences I’ve ever had. You guys need to either do better or not...